Reservation Manager
Posted on :
02-05-2025
Employer Active
1 Vacancy
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Job Description
- Oversee and manage the daytoday operations of the hotels reservations department ensuring smooth and efficient processes.
- Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings.
- Supervise and train reservations staff providing guidance support and ongoing performance feedback.
- Handle complex guest inquiries resolve issues and provide solutions to maximize guest satisfaction without loss in revenues.
- Ensure exceptional customer service by promptly responding to guest inquiries requests complaints and ensuring there is not loss of business.
- Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
- Maintain positive relationships with guests travel agents corporate clients and other stakeholders.
- Anticipate guest needs and personalize service to enhance the guest experience.
- Handle reservation changes cancellations and special requests in a professional and efficient manner.
- Generate regular reports on reservation statistics occupancy and revenue performance.
- Foster a positive and collaborative work environment within the reservations department.
- Coordinate with other hotel departments such as front office sales and marketing to ensure seamless operations.
- Conduct regular meetings with the reservations team to communicate updates goals and performance expectations.
- Conduct annual reviews recommend appropriate succession plan for Employee(s) development to ensure the sustainability of the reservation department.
- Monitor reservations and revenue systems and ensure accurate and uptodate availability rates and inventory across all channels.
- Develops Action Plans to reach daily / monthly / yearly KPIs.
- Completes all rooms forecasting to accurately project demand and pick up for groups and transient both short and long term.
- Maintains records pertaining to market segments transient pace numbers forecasts and other rooms data.
- Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
- Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.
- Makes sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
- Develop and implement strategies to optimize room revenue and occupancy levels.
- Analyse market trends competitor pricing and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
- Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
- Makes sure rate plans are correctly indexed / loaded and distributed to all channels
- Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
- Analyse data to identify trends opportunities and areas for improvement.
- Provide insights and recommendations to the management team based on analysis.
- Group rate evaluation of high demand exhibitions.
- Prepares the weekly RevMax meetings and ensures completion of slides by all allied departments.
Qualifications :
- Higher education (tourism and hotel management)
- Good command of English is required
- Experience in the relevant position
- Knowledge of Microsoft Windows computer programs:
- Excellent communication skills both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must possess professional telephone etiquette and have an excellent command
- Strong team player who can work independently in a fastpaced environment
- Dynamic willing to learn
- Have good sales and presentation skills
- Ability to manage multiple tasks at the same time
- Management experience would be an advantage.
- Strong analytical organizational and creative thinking skills
- PreOpening experience would be a plus
Additional Information :
Your team and working environment:
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor we are Heartists!
Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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