Operational Interns Waldorf Astoria Dubai Palm Jumeirah
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Job Description
EOE/AA/Disabled/Veterans
As Operational Intern you will undergo a 10 to 12 months internship. We offer programmes where you can leverage your learning and develop your skills through all aspects of the specific department. You are expected to constantly embrace new ideas & display initiative; proactively take additional responsibilities; be the role model & be imparting knowledge to others; create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself.
Perform assigned duties as directed by department manager and direct supervisor. - Achieve positive outcomes from Guest queries in a timely and efficient manner
- Assist guests with inquiries requests and complaints providing personalized recommendations and solutions.
- Ensure that both the Manager and Supervisors are kept fully aware of any relevant feedback from guests team members and/or other departments.
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses when required.
- Demonstrate a knowledge of hotel room promotions facilities and other general product knowledge necessary to perform daily duties.
- Comply with hotel security fire regulations and all health and safety legislation
- Follow and adhere to company brand standards.
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
What are we looking for
An Operational Intern serving Hilton Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Willingness to learn
- Passion for excellence in service and teamwork
- Eye for detail to achieve operational excellence
- Determination to succeed
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Ability to work a variety of shifts including weekends days afternoons and evenings.
Currently studying towards (or recent Graduate) University Degree preferably in Hospitality field
What benefits will I receive
Your benefits will include a competitive starting salary and you will be provided with accommodation meals and Visa. As an employee you will become a member of the Go Hilton which provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton and its partners. You will receive full access to the extraordinary Hilton development programs and the best learning platforms which help you to enhance your future Hospitality Career.
We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
If you understand the importance of upholding a brands reputation and value the effort it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as an operational intern with Hilton. Because its with Hilton where we promise an exceptional Guest experience every time.
Required Experience:
Intern
Employment Type
Full-Time
