Senior Director Digital Advisory CEMEA Visa Consulting Analytics

Position Summary

The Visa Consulting Senior Director will drive the ambitious growth of VCA Digital service line in terms of product development and thought leadership especially around key topics like Generative AI Product Design Digital Acquisition (including performance enhancement) and ECommerce Optimization. He will also deliver subject matter expertise and consulting support to VISA key clients across the CEMEA region. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels.

Principal Responsibilities and Key Results Area

• Collaborate with VCA colleagues Visa account executives and other Visa functions to cultivate and manage a pipeline of digital engagement opportunities with the largest CEMEA banks and merchants
• Lead and or serve as a subject matter expert on consulting engagements in the sphere of Strategy Digital Strategy Digital Acquisition (including performance enhancement) Digital Spending full potential Digital Experience Design and Optimization (i.e. PXD) Generative AI including but not limited to the following
  1. Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA key clients.
  2. Support and contribute to sales pitches
  3. Lead or contribute to internal problem solving sessions
  4. Prepare for and participate in client discussion
• Work closely with other VISA groups including Marketing Services Issuing Solutions Commercial and Money Movement and to ensure a seamless Consulting experience.
• Lead the development of the Digital Service with the objective of creating an End to End shop able to support Issuers and Merchants from strategy to implementation and a not exhaustive list of activities will include
  1. Development and codification of new products and or set plays
  2. Liaison with the VCA Solutions and VAS teams for the development of digital related solution
  3. Development of thought leaderships including writing papers
  4. Liaison with other Visa global regions to facilitate the import and export of solutions and set play
  5. Support to the standardization of Digital products at a global level
  6. Contribute to the development of the Digital service line plan at CEMEA level
• Scaling the PXD offering in closer collaboration with other practice areas and leveraging the global expertise of VCA
• Scaling the offering in the space of Generative AI
• Launch and scale services to optimize ecommerce aimed at supporting merchant clients across multiple industries (e.g. airlines hospitality retail)
• Where appropriate work with designated practice areas globally to incorporate best practice source analytical or other services and leverage global consulting solutions.
• Help the talent growth of the practice both in the hub and in the regions through the development of internal resources and the hire of new talents he or she will potentially have to manage
• Grow and manage a network of external vendors functional to the delivery of digital projects or to the development of new products

Qualifications :

Key Competencies:
A wellqualified candidate will have broad and deep expertise in Digital with primary focus but not limited to on digital strategy and transformation digital acquisition Customer experience design knowledge of digital payments GenAI design thinking and digital channels. Key elements to assess his other candidacy will include expertise on the following topics:

• Business needs of issuers acquirers and merchants in Digital e.g. strategy acquisition customers and channels full potential innovation mobile platforms digital ecosystems etc.
• Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement and customer experience
• Industry trends such as evolving economics of payments increasing digitalization and development of digital channels emerging of ecosystems increasing use of advanced analytics and other technologies in payments changing regulatory environment adoption of open banking globally etc.
• Fintech and Digital native players including where they play across the value chain of banking (and payments specifically) and their relative strengths and weaknesses vs. competitors
• Design thinking capabilities and agile methodologies supporting banks and other players in transitioning to agile development of products and services

Additional competencies will include:

• Bachelors degree or equivalent. Masters degree preferred.
• At least 12 years of overall work experience
• At least 8 years of solid experience in Digital including customers acquisition on digital channels digital channels development and optimization digital marketing digital strategy experience should be gained within a toptier bank or the financial services practice of a top tier consulting firm.
• Experience in mobile banking and on digitalonly banks would be an important plus
• Combination of regional and global experience is also desired previous work experience across multiple CEMEA subregions (Middle East Ukraine CIS Southeastern Europe Africa) would be a differentiating factor
• At least 5 years of experience in management consulting and deep consulting skills and client engagement capabilities including
  1. Strong track record of delivering complex strategy projects for large clients and leading strategy engagements endtoend
  2. Diplomatic skills to work in a multi functional environment and ability to extract desired outcomes.
  3. Comfortable interacting with and presenting to senior management of clients and VISA.
  4. Highly analytical with advanced PowerPoint skills and Excel skills.
  5. Superior project management skills. Fluent communicator.
• Results driven flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site.
• Self motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with interdisciplinary groups.
• Ability to work in a multicultural environment.
• Fluency in English is mandatory Fluency in Russian or Arabic would be a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime