Customer Service Excellence Representative - UAE National only
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Job Description
Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customerfocused Customer Service Excellence Representative UAE National only passionate about delivering excellent patient care and thriving in a dynamic healthcare setting to join our team. The ideal candidate will serve as the first point of contact for patients providing exceptional service through phone email and other communication channels. This role requires strong interpersonal skills a patientcentered approach and the ability to handle inquiries efficiently in a fastpaced healthcare environment.
Key Responsibilities:
Patient Communication:
- Respond promptly and professionally to patient inquiries via phone email and other channels.
- Provide accurate information about clinic services appointments and care protocols.
Appointment Coordination:
- Schedule reschedule and confirm patient appointments in coordination with clinic operations.
- Proactively manage cancellations and followups to optimize clinic schedules.
Problem Resolution:
- Address and resolve patient concerns or escalate complex issues to the appropriate department.
- Ensure all interactions are logged and tracked in the clinics CRM system for followup and reporting.
Patient Experience:
- Uphold the highest standards of customer service ensuring a seamless and positive experience for all patients.
- Solicit feedback from patients to identify areas for service improvement.
Administrative Support:
- Maintain uptodate records in the patient management system.
- Assist in generating and distributing patientrelated communications including reminders and followup notices.
Requirements
Key Competencies:
- UAE National with a Family Book A MUST
- Exceptional communication and interpersonal skills.
- Ability to empathize with patients and resolve issues effectively.
- Strong organizational and time management abilities.
- Proficiency in CRM systems and basic IT skills.
- Fluent in English
Qualifications:
- Bachelors degree
- Prior experience in customer service preferably in a healthcare or call center environment
- Knowledge of healthcare processes and patient care is an advantage
Required Experience:
Unclear Seniority
Employment Type
Full-Time
