Customer Service Agent UAE Nationals only
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Job Description
What you will do
Provide exceptional customer service for both internal and external customers by:
Assisting with all types of requests from customers including order bookings complaint handling and solution support
Securing the best supply solutions tailored to meet customer needs
Collaborating closely with sales logistics finance and other stakeholders within JCI to ensure smooth daily operations
Continuously improving our internal processes and enhancing the daily experience of our customers
How you will do it
1.Sales Order Procedure
Process customer purchase orders and create sales orders
Work in partnership with sales representatives
Act as the primary contact for customers identifying their needs and nurturingstrong relationships
Ensure the best supply solutions are provided to customers
2.Purchase Order Requisitions(for specific business units only)
3.Shipping:Deliver transportrelated instructions and other relevant information
4.Claims:Serve as the main point of contact for customers throughout the claims process
What you can learn
A variety of soft skills related to customer service
Master communication techniques
Excel mentored training sessions
Opportunities for personal and professional development through our programs
What we look for
High school diploma or higher
Fluent in English
Proficient in MS Office (intermediate level)
Strong customer orientation with keen attention to detail
A collaborative team player
Previous experience in customer service is an advantage
Join us at JCI and be a part of a dynamic team where your skills and contributions matter! As a UAE National you will have unique opportunities to grow and develop your career in a supportive environment that values local talent.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
