Customer Success Executive

• Provide demo and training to customer about the product
• Drive the strategy, planning and execution of the organizations overall customer experience goals
• Take ownership of queries and proactively following through to resolution
• Develop best processes that are well explanatory to the customers of our product
• Work within the team that are obsessed with providing excellent customer experience
• Cascade customer feedback at various level of granularity to respective teams
• Develop best-in-class new customer onboarding process that creates a WoW effect to the new customers without being overbearing or obnoxious.
• Lead, train, and coach the team
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Document scrutiny
• Any other ad hoc duties as assigned by HOD

Skills

Requirements:

• 5 - 8 years of experience in a customer experience role with at least 3 years in a IT product based company
• Fintech product experience will be added advantage
• Excellent English communication skills, both written and oral
• Obsession over customer experience
• Proven ability to hustle and manage multiple work streams effectively
• Strong interpersonal skills; professional, courteous and empathetic
• Strong problem-solving skills and detail-oriented
• Ability to positively adjust to a rapidly changing environment