Define and communicate vision for the store in line with local strategic plan
Align all activities to support vision and strategy as approved by hierarchy
Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies. Is methodical on when and how coaching the team
Monitor KPI’s through individual coaching and follow up of his/her team
Leverage understanding of the local marketplace, industry trends and best practices in the luxury
Customer Experience
Create and maintain in-store client experiences aligned to mission and values; Courage, Creative Tension, Community and Authenticity
Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with Givenchy standards of excellence
Define, execute and measure CRM strategy in partnership with Brand President and Corporate team; evaluate, update and modify strategy to meet defined targets
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