Service Advisor
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Job Description
We are looking for a talented Service Advisor to join our team at Alba Cars showroom.
This customerfacing role is ideal for someone who is passionate about the automotive industry and has a flair for communication coordination and customer service. As the bridge between our clients and technical team you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and crossselling services.
Key Responsibilities and Duties:
Greet customers professionally and understand their vehicle service needs.
Prepare accurate service estimates explain job details and manage customer expectations.
Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.
Upsell additional services maintenance packages and accessories to maximize revenue.
Handle customer inquiries feedback and complaints in a timely and solutionoriented manner.
Maintain detailed records of service transactions warranty issues and followups.
Assist in showroom coordination and support the sales team when required.
Salary Range and Benefits:
Salary Range: 5000 AED 12000 AED
We provide medical insurance as per UAE law visa sponsorship training support and performancebased incentives.
Qualifications and Skills:
Proven experience as a Service Advisor Sales Coordinator or in a customerfacing role in the automotive industry.
Excellent communication and interpersonal skills in both English and Arabic (preferred).
Strong organizational and multitasking abilities.
Proficiency with automotive management systems and CRM tools is a plus.
Knowledge of automotive brands basic technical terminology and aftersales processes.
Customercentric attitude salesoriented mindset and problemsolving approach.
Work Experience:
Minimum 2 years of experience in a similar role in an automotive showroom or service center.
Application Procedure:
Please submit your updated CV highlighting relevant experience. If you have a proven track record in customer service and automotive coordination wed love to hear from you.
Thank you and good luck!
Employment Type
Full Time
