Lead Server
Posted on :
25-03-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an experienced and professional Lead Server to join our upscale dining establishment in Dubai United Arab Emirates. As a Lead Server you will be responsible for overseeing the dining room operations ensuring exceptional customer service and leading a team of servers to deliver an outstanding dining experience.
- Supervise and coordinate the activities of the serving team during each shift
- Ensure compliance with food safety regulations and maintain high standards of cleanliness
- Train and mentor new servers providing guidance on service techniques and restaurant policies
- Resolve customer complaints and address any issues that arise during service
- Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
- Manage reservations and seating arrangements to optimize dining room capacity
- Conduct preshift meetings to brief staff on daily specials events and any changes in procedures
- Assist in inventory management and placing orders for supplies as needed
- Maintain a thorough knowledge of menu items specials and wine pairings to make informed recommendations to guests
- Ensure adherence to UAE hospitality standards and cultural norms in guest interactions
Qualifications :
- 35 years of experience in highend restaurant or hospitality settings
- Previous leadership or supervisory experience in food service
- Excellent customer service skills with a focus on creating memorable dining experiences
- Strong leadership abilities and experience in team management
- Effective communication skills in English; knowledge of Arabic or other languages is a plus
- Proven problemsolving and conflict resolution abilities
- Proficiency in POS systems and restaurant management software
- High school diploma or equivalent (required); Bachelors degree in Hospitality Management or related field (preferred)
- Current Food Safety Certification and Alcohol Service Certification
- Indepth knowledge of fine dining etiquette and service standards
- Familiarity with diverse cuisines and wine pairings
- Understanding of UAE hospitality industry standards and cultural sensitivity
- Ability to work flexible hours including evenings weekends and holidays
- Physical stamina to stand for extended periods and lift up to 25 pounds
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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