Driver Team Leader

Roles and responsibilities

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team, ensuring effective management and support.
• Monitor and optimize staffing levels across the city to meet operational needs.
• Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
• Optimize live operations to minimize order losses and improve efficiency.
• Implement data-driven strategies to enhance rider performance.
• Ensure the city meets and maintains key performance indicators (KPIs).
• Facilitate effective communication and coordination between the RC team and riders.
• Conduct rider training sessions to enhance skills and performance.
• Ensure compliance with company policies and regulations.
• Keep the RC team motivated and aligned with business objectives.
• Perform ad hoc tasks as requested by the line manager.
  

What you need to be successful

What Did We Order?

Education and Experience:

• Bachelor's Degree
• 2-3 years of experience in the food/grocery tech industry is highly preferred.
  

Skills and Competencies:

• Proficiency in data input, retrieval, and analysis.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite.
• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
• Stakeholder management: Experience of managing multiple stakeholders.
• People management skills: Experience of managing a bigger group of people.
• UAE Driving License is a must.

Desired candidate profile

1. Leadership and Team Management

• Leading, motivating, and supporting the rider team to ensure they meet company standards and targets.
• Providing clear instructions and direction to riders, helping them navigate daily challenges.
• Conducting regular team meetings to discuss performance, updates, and goals.

2. Communication Skills

• Clear and effective communication with riders to ensure they understand their responsibilities and any changes to schedules or routes.
• Acting as a liaison between the riders and management to relay important information and feedback.
• Managing customer communication regarding delivery updates, issues, or requests.

3. Time Management and Coordination

• Ensuring that all deliveries are completed on time, optimizing routes and schedules to minimize delays.
• Balancing the workload among the riders to avoid overburdening any individual and ensuring a smooth flow of operations.
• Coordinating with other departments (e.g., dispatch, customer service) to ensure everything runs smoothly.

4. Problem-Solving

• Addressing and resolving any issues riders face, such as traffic delays, vehicle problems, or customer complaints.
• Making real-time decisions to ensure timely deliveries and minimizing disruptions.
• Handling emergency situations and difficult customer interactions in a professional manner.

5. Customer Service Orientation

• Ensuring that riders maintain a high level of customer service, representing the company in a professional and friendly manner.
• Overseeing how customers receive their deliveries and ensuring that there are no issues with the quality of service.
• Addressing any customer complaints and escalating them as needed.