Online Customer Service Representative

Job Description:

We are seeking an experienced E-Commerce Customer Service Representative to join our dynamic team. The ideal candidate must have a minimum of 3 years of online customer service experience in an e-commerce or retail setting. This role requires excellent written and spoken English skills to effectively communicate with customers and internal teams.

Key Responsibilities:

• Provide customer support via live chat, email, and online platforms.

• Handle order management, payment processing and general inquiries.

• Resolve customer complaints and issues efficiently.

• Work within Zendesk or similar customer support systems.

• Collaborate with internal teams to enhance customer experience.

Requirements:

• Minimum 3 years of online customer service experience (retail/e-commerce required).

• Strong English communication skills (spoken and written).

• Experience using customer support systems (Zendesk preferred).

• Knowledge of order management and payment processing (Magento preferable).

• Ability to work in shifts (day, evening, night shifts).

• Own visa preferred, but not essential.

• Additional language skills in Thai, Chinese Simplified or Portuguese are a plus but not essential.