Claims Officer
Posted on :
07-02-2025
Employer Active
1 Vacancy
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Job Description
Black & Grey HR is recruiting for a wellestablished insurance provider in Dubai UAE. Our client is looking for a detailoriented and customerfocused Claims Officer to manage and resolve complaints related to insurance claims. The ideal candidate will be responsible for investigating disputes communicating with policyholders and ensuring fair claim resolutions while maintaining compliance with company policies and industry regulations
Review and analyze customer complaints related to claim denials delays or disputes.
Review and analyze customer complaints related to claim denials delays or disputes.
Gather and verify relevant documents assess claim validity and collaborate with internal teams.
Professionally address policyholder concerns explain claim decisions and provide resolutions or alternatives.
Negotiate settlements within company guidelines and escalate complex cases when needed.
Ensure all resolutions comply with industry standards legal requirements and company policies.
Identify common complaint trends and work with internal teams to enhance claims processes and customer satisfaction
Maintain accurate records of complaints resolutions and escalations for audit and compliance purposes
Requirements
Bachelor s degree in Business Insurance Finance or a related field.
Minimum 2 years of experience in claims handling insurance or customer service.
Strong problemsolving and analytical skills to assess and resolve disputes effectively.
Excellent communication and negotiation abilities to handle customer concerns professionally.
Familiarity with insurance policies claims procedures and regulatory compliance.
Attention to detail and ability to manage sensitive customer interactions professionally.
Benefits
Salary Benefits
- Bachelor s degree in Business, Insurance, Finance, or a related field. - Minimum 2 years of experience in claims handling, insurance, or customer service. - Strong problem-solving and analytical skills to assess and resolve disputes effectively. - Excellent communication and negotiation abilities to handle customer concerns professionally. - Familiarity with insurance policies, claims procedures, and regulatory compliance. - Attention to detail and ability to manage sensitive customer interactions professionally.
Employment Type
Full Time
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