Guest Services Officer
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Job Description
- Warmly greet and welcome guests ensuring a smooth and efficient checkin process
- Provide friendly and professional assistance with guest inquiries requests and concerns
- Manage room assignments guest accounts and billing processes with accuracy and attention to detail
- Coordinate with other departments to fulfill guest needs and resolve any issues promptly
- Handle reservation modifications cancellations and special requests efficiently
- Maintain uptodate knowledge of hotel amenities services and local attractions to provide informed recommendations to guests
- Process payments and handle cash transactions accurately
- Ensure the front desk area is organized clean and presentable at all times
- Assist with concierge services including arranging transportation and making reservations
- Support team members during peak hours and handle multiple tasks simultaneously
- Comply with all hotel policies procedures and safety standards
Qualifications :
Knowledge and Experience
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Selfmotivated and energetic
Must be wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
