Zoho CRM Adminstrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview:
We are seeking an experienced and dedicated Zoho Administrator to join our team. This role is critical in capturing requirements conducting business analysis and overseeing the development testing and implementation of Zoho CRM updates and improvements.
The candidate will manage the daytoday operations of the Zoho CRM and its suite of applications working closely with the management team and other stakeholders to ensure the successful delivery of changes and enhancements while maintaining daily responsibilities.
Key Responsibilities:
Requirements Gathering and Business Analysis:
- Capture and analyse business requirements from various stakeholders.
- Conduct asis assessments and develop future state designs for the CRM system.
- Translate business needs into technical specifications and solutions.
Development and Implementation:
- Develop test and implement Zoho CRM and application updates.
- Ensure seamless integration and performance of new features and improvements.
- Oversee the proofing and validation of developed solutions before deployment.
DaytoDay Management:
- Manage the daily operations of the Zoho CRM and its suite of applications.
- Monitor system performance address technical issues and ensure data integrity.
- Maintain and update CRM workflows automation rules and configurations.
Stakeholder Collaboration:
- Work closely with the management team and other stakeholders to prioritize and deliver the backlog of changes and enhancements.
- Facilitate effective communication and collaboration between technical and nontechnical teams.
Training and Support:
- Provide training and support to staff on new changes and CRM functionalities.
- Troubleshoot and resolve any CRMrelated issues or user queries.
- Develop user guides and documentation for new features and processes.
Requirements
- Proven experience as a Zoho CRM Developer and Development Manager or similar role.
- Strong understanding of CRM principles and business processes.
- Proficiency in Zoho CRM development customization and integration.
- Proven ability as a Zoho Developer; creating forms code changes testing bug fixing code integrity rollout of Zoho changes.
- Excellent analytical problemsolving and project management skills.
- Ability to work collaboratively with crossfunctional teams.
- Strong communication and interpersonal skills.
Employment Type
Full Time
