Application Specialist

Roles and responsibilities

• Supporting Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.
• Developing and executing winning clinical sales strategies to expand market share
• Work closely with Gulf & Levant region’s channel partners to ensure that they are up to date with the latest application training and demo capabilities and leveraging self-knowledge and expertise to optimize KOL management across the district.
• Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment
• Supporting new products launches ,
• Set up application training schedules, in close cooperation with the customer. Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered Ultrasound equipment.
• Report to PH on difficulties in optimal usage of the equipment
• Responsible for delivering customized (competency based) training material pack – if / when required
• Support user group meetings if / when required.
• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
• Support and advise the sales force during acquisition.
• Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment.
• Be aware and to always manage the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
• Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

Desired candidate profile

1. Software Implementation and Configuration:

   • Install, configure, and customize software applications based on the organization's needs.
   • Work with vendors or IT teams to ensure smooth software deployment and integration with other systems.
   • Conduct tests and resolve any issues during the initial setup phase.

2. User Support and Training:

   • Provide end-user support, helping employees or customers troubleshoot and resolve application-related issues.
   • Offer training sessions or create user guides to help individuals navigate and use software applications effectively.
   • Assist in the development of training materials and documentation for new users.

3. Application Maintenance and Updates:

   • Regularly update and maintain software applications to ensure they remain secure, functional, and efficient.
   • Install patches, updates, and new versions of the software to keep it in line with the latest features and security standards.
   • Work with the development or IT teams to resolve any technical issues or bugs in the system.

4. System Integration:

   • Ensure that the software application integrates smoothly with other internal systems (e.g., CRM, ERP, HR software).
   • Troubleshoot and resolve integration issues between applications or with external data sources.
   • Maintain data integrity and ensure seamless data flow between applications.

5. Configuration and Customization:

   • Customize application settings to meet specific business requirements or workflows.
   • Implement system configurations, such as user access controls, permissions, and security settings.
   • Tailor software features and functionalities to ensure maximum user satisfaction and operational efficiency.

6. Performance Monitoring and Optimization:

   • Monitor the performance of the application to ensure it operates at peak efficiency.
   • Identify areas of improvement, performance bottlenecks, and propose optimizations to enhance user experience and operational efficiency.

7. Troubleshooting and Problem-Solving:

   • Diagnose and resolve technical issues related to the application’s functionality.
   • Work with vendors or developers to resolve bugs or glitches in the application.
   • Provide timely responses to technical issues to minimize disruption to business operations.

8. Collaboration with Stakeholders:

   • Collaborate with different departments, such as IT, operations, and business units, to identify their application needs and ensure the software meets those requirements.
   • Work closely with project managers or product teams to ensure that the application aligns with business objectives.

9. Reporting and Documentation:

   • Maintain records of support tickets, incidents, updates, and issues resolved.
   • Generate reports on application performance, user activity, and any troubleshooting efforts.
   • Document processes, configurations, and solutions to common problems for future reference.

10. Vendor Management:

• Liaise with third-party vendors or software providers to resolve any issues or request additional support.
• Coordinate with vendors to schedule upgrades, maintain licenses, and ensure compliance with service agreements.