Housekeeping Attendant

Roles and responsibilities

• Provides professional and personalized service to the guests in suites and public areas, ensuring at all times that guest requirements and needs are met promptly, by following the standard operating procedures.
  

Key Duties And Responsibilities

• Provides a courteous and professional service to internal and external customers at all times.
• Maintains a high standard of personal appearance and hygiene at all times.
• Ensures cleanliness is maintained in assigned areas.
• Ensures smooth operation and efficiency in assigned areas.
• Attends the daily briefing before starting work.
• Cleans assigned suites and bathrooms thoroughly up to the standards, making the necessary arrangements in guest rooms and replenishing guest supplies.
• Attends to guests' requests courteously and promptly in the course of the day.
• Check all facilities such as furniture, and fixtures, and report any damages or missing items to the Team Leader and the Coordinator for follow-up.
• Ensures assigned floors including the corridors, back of the house areas, stairways, and service pantries are kept in a safe and clean condition at all times.
• Reports any malfunction in suites or assigned areas to the engineering department via the Housekeeping Coordinator.
• Report any unusual incidents, complaints, unauthorized persons in rooms, and any sick or irregular behavior of guests to the Team Leader and the Coordinator.
• Ensures all lost and found items are handed over to the Housekeeping Coordinators office immediately.
• Ensures service pantries are kept clean, neat, and tidy at all times.
• Ensures all equipment and trolleys on assigned floors are kept clean and are in good working order at all times.
• Ensures that the linen and other supplies trolleys are kept neatly arranged at all times.
• Ensures proper turndown service is given as per the standard operating procedures.
• Ensures deep cleaning of rooms is carried out as per the schedules.
• Adheres to the hotel's policy relating to fire, hygiene, health, and safety.
• Responds to any changes in the Housekeeping function as dictated by the company, hotel or the industry.
• Collects the section keys and room reports from the security Office and returns them at the end of the shift.
• Attends the training and communication meetings as per the schedules and updates the monthly training records.
• Updates the daily worksheets accurately.
• Records any extra items given to the rooms on the worksheet

Desired candidate profile

• Adheres to the hotel's policy relating to fire, hygiene, health, and safety.
• Responds to any changes in the Housekeeping function as dictated by the company, hotel or the industry.
• Collects the section keys and room reports from the security Office and returns them at the end of the shift.
• Attends the training and communication meetings as per the schedules and updates the monthly training records.
• Updates the daily worksheets accurately.
• Records any extra items given to the rooms on the worksheet.
  

Experience & Educational Requirements

• Diploma in Hotel Management School
• Vocational certification in Hospitality School
• 2 Years’ experience in a 5-star hotel in a similar role.
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Teamwork
• Interpersonal skills