Debt Collection Executive
Posted on :
29-01-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Contact customers with overdue payments via phone email or SMS to negotiate and recover outstanding amounts.
- Educate customers about payment terms penalties and consequences of delayed payments.
- Develop repayment plans based on customers financial situations.
- Maintain accurate records of communication payment commitments and followups in the system.
- Resolve customer disputes or issues related to their credit card payments promptly.
- Meet monthly recovery targets while adhering to company policies and compliance guidelines.
- Escalate cases for legal action or further followup when necessary.
Requirements:
- High school diploma or equivalent; a bachelors degree is a plus.
- 12 years of experience in debt collection preferably in credit cards or banking.
- Excellent communication and negotiation skills.
- Strong ability to manage and prioritize multiple cases effectively.
- Knowledge of credit card products and debt recovery processes.
- Ability to handle challenging customers while maintaining professionalism.
Employment Type
Full Time
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