Customer Support Executive
Posted on :
05-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are looking for a customerfocused and proactive Customer Support Executive to join our team in Dubai. The ideal candidate will handle customer inquiries resolve issues and ensure a high level of customer satisfaction through professional communication and problemsolving skills.
Key Responsibilities:
- Respond to customer inquiries via phone email chat and inperson.
- Provide accurate information about products services and company policies.
- Handle customer complaints and escalate complex issues when necessary.
- Process orders returns and refunds as per company guidelines.
- Maintain customer records and update CRM systems with accurate information.
- Follow up with customers to ensure issues are resolved promptly.
- Collaborate with internal teams to address customer concerns efficiently.
- Identify opportunities for upselling and crossselling products or services.
- Ensure compliance with company policies and service standards.
- Prepare reports on customer interactions and feedback to improve services.
Requirements
Requirements:
- Bachelor s degree in Business Administration Marketing or a related field (preferred).
- 24 years of experience in customer service call centers or client relations (UAE experience preferred).
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Strong problemsolving and conflictresolution skills.
- Proficiency in CRM software MS Office (Excel Word Outlook) and customer support tools.
- Ability to handle multiple tasks and work in a fastpaced environment.
- Customeroriented mindset with attention to detail and patience.
- Willingness to work in rotational shifts weekends and public holidays if required.
Benefits
Benefits:
- Competitive salary with performancebased incentives.
- Health insurance and UAE labor law benefits.
- Career growth and training opportunities.
- Supportive and professional work environment.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
