Sales Operations Associate

Roles and responsibilities

Lead Management:

• Maintain and manage sales databases by taking ownership of documentation;
• Verify the existing pools and assign the clients to the Account Managers based on location and language preferences as per rotations;
• Maintain, update, and edit client's information;
• Assist with supporting new business onboarding through account set-up & going live;
• Provide operational support & point of contact assistance to our clients;
• Monitor and report on credit utilisation for account managers;
• Manage failed payments, contract activations/cancellations, client documentation.

Business Enablement:

• Support in onboarding and educating new and current account managers;
• Set up methodologies and processes on an ongoing basis;
• Share reporting on operational performance to provide insights to streamline the processes;
• Utilise all business tools made available to you, such as Sales CRM, Learning Management System, Product updates, etc;
• Provide Sales/Account Managers with appropriate insight into issues and opportunities associated with their accounts;
• Work with our sales team to improve our sales process and help us close more sales opportunities;
• Collect and examine data by using the information gathered to create coherent, intelligent reports;
• Present the reports to your team and management;
• Provide actionable insights to guide the sales and marketing teams;
• Use performance data to pinpoint gaps in knowledge or skills of the sales team

Technical Support and Ops Support:

• Serve as the sales team's liaison to the Sales ops and operation teams to gather feedback and report issues;
• Liaise with relevant teams for features and value-added services for effective execution

Desired candidate profile

• Minimum of secondary education. Bachelor's degree preferred
• 1 - 3 years of experience in Sales Operations, Sales enabler position
• Experience in e-commerce/classified space/ pricing strategy is a must
• Account management experience
• Knowledge of CRM software
• Proficiency in Excel is preferred
• Current knowledge of real estate industry trends and regulations
• Excellent communication skills
• Background in customer service/sales
• Experience working closely with diverse groups of people
• Possesses strong problem-solving skills
• A self-starter and a great team player
• Accuracy and attention to detail
• High standards, highly motivated, and attention to detail are a must in order to produce quality work
• The ability to multitask, work in a fast-paced environment, and meet deadlines
• Ability to work under pressure and establish priorities