Telesales Executive

Roles and responsibilities

As a Telesales Executive, you will be a driven sales professional who excel in telephonic sales and are consistently able to close deals. You will be responsible to build and maintain large portfolios for many organisations while over-achieving sales targets.

In this role, you will:

• Drive the entire sales cycle from prospecting to closing sales
• Prospecting customers using various sources from cold, warm, and hot leads
• Qualify prospects against product, service, and company's requirements.
• Consult with prospects about business challenges and requirements, as well as the range of proposed packages that would suit their needs
• Draft and deliver proposals via email while maintaining proper business etiquette
• Keep detailed notes on prospects on our CRM (Salesforce)
• Provide forecasts on most likely sales revenues on a weekly and monthly basis
• Provide feedback to sales management on ways to decrease the sales cycle, enhance sales and improve company branding and reputation
• Be a positive representative of the company and its brand in the marketplace
• Conduct all sales activities with the highest degree of professionalism and integrity

Requirements

• High school/ Secondary school
• 2 to 5 years of experience in a similar role
• Familiar with CRMs' (Salesforce a plus)
• Persuasive with strong communication skills to close deals
• Tactful, intelligent, and improvising skills to handle client's objections in any way.
• Maintain a high number of daily calls and daily closures
• Aggressive follow up skills to ensure that deadlines are met
• Strong negotiation skills to achieve the best possible outcome out of all sales interactions
• Bi-lingual is a plus
• Competitive attitude with a hunger to always be on top
• Result orientated with problem solving skills to resolve challenges through creative and flexible options in line with the company's overall targets

Desired candidate profile

1. Outbound Calling and Lead Generation

• Prospecting: Identify potential customers by researching and obtaining contact information for leads via databases, CRM systems, or purchasing lists.
• Cold Calling: Make cold calls to new prospects to introduce products or services and assess their interest in a sales offer.
• Lead Qualification: Qualify leads to determine whether they are potential buyers based on their needs, budget, and decision-making timeline.

2. Sales Presentation and Pitching

• Product/Service Presentation: Provide potential customers with information about products or services, highlighting their features, benefits, and value propositions.
• Customizing Sales Pitches: Tailor your pitch to meet the specific needs and interests of each potential customer, emphasizing how the product or service can solve their problem or improve their situation.

3. Handling Inquiries and Objections

• Addressing Questions: Respond to customer questions and concerns about the product, price, or service terms in a clear and professional manner.
• Overcoming Objections: Handle objections effectively by offering solutions, alternative offers, or clarifications to ensure the prospect feels comfortable and confident in their decision.

4. Sales Closing

• Closing Deals: Once the customer shows interest, work towards closing the sale by encouraging commitment to purchase or schedule a follow-up meeting.
• Negotiation: In some cases, negotiate terms, pricing, or additional services to finalize a deal that is satisfactory to both the company and the client.
• Follow-Up: After initial contact, follow up with leads who may be hesitant or undecided, encouraging them to move forward with the purchase.

5. Customer Relationship Management

• Building Relationships: Establish and maintain relationships with customers by providing exceptional service, responding promptly to their needs, and maintaining regular communication.
• Customer Retention: Encourage repeat business and foster customer loyalty by identifying opportunities for upselling or cross-selling additional products or services.
• CRM Software: Use Customer Relationship Management (CRM) tools to log customer interactions, track sales progress, and follow up on leads efficiently.

6. Performance Tracking and Reporting

• Sales Targets: Work towards achieving monthly, quarterly, or annual sales targets, often with commission-based incentives based on performance.
• Reporting: Provide regular updates to management on sales activities, conversions, and progress toward goals.
• Record Keeping: Maintain detailed records of customer interactions, including calls made, feedback received, and sales outcomes.

7. Continuous Learning and Improvement

• Product Knowledge: Continuously improve your knowledge of the products or services you are selling, staying informed of any updates, promotions, or changes that can be communicated to potential customers.
• Sales Training: Participate in ongoing sales training to improve sales techniques, objection handling, and communication skills.
• Market Trends: Stay updated on industry trends and competitor offerings to maintain a competitive edge in your sales approach.