Operations Support Executive

Roles and responsibilities

We are looking to hire an Operations Support Executive, to support the sales team in achieving their goals effectively and efficiently. You will play a vital role in simplifying the sales processes, handling inquiries, and providing important administrative support. Your responsibilities will include but are not limited to creating classified car packages, generating payment links, and facilitating communication between internal teams.

In this role you will:

• Provide comprehensive support to the sales team by managing inquiries, responding to customer requests, and addressing any concerns or issues promptly and professionally.

• Assist in setting up packages, payment plans, maintaining client database in the systems, and ensuring accuracy and adherence to company policies and procedures.

• Serve as a liaison between the sales team and other departments, facilitating communication and coordination to expedite sales processes and resolve issues effectively.

• Continuously seek opportunities to improve sales support processes and procedures, implementing enhancements to streamline operations and enhance overall efficiency.

• Uphold a high standard of professionalism, integrity, and customer service in all interactions, reflecting positively on the company's brand and reputation.

• Schedule and manage the photography requests

• Collaborate with cross-functional teams to escalate and resolve complex issues promptly.

Requirements

• Proficiency in written and verbal English and Arabic

• A minimum of secondary education

• At least 1-2 years of experience in a sales support and customer support role

• Knowledge of ticketing systems and CRM is a plus

• Demonstrated experience in sales operations, including knowledge of sales processes and methodologies

• Proficiency in Google Suite applications, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar

• Strong organizational, problem-solving and multi-tasking skills

• Problem-solving and multi-tasking skills

• High attention to detail

• Proactive and result-driven

• Team player mentality with the willingness to collaborate across departments to achieve common goals

• Patient, flexible, enthusiastic, and empathetic

Desired candidate profile

Organizational Skills

• Multitasking: Ability to juggle multiple tasks at once, from coordinating meetings to managing inventory or addressing operational issues.
• Attention to Detail: Ensuring that all records, reports, and processes are accurate and thorough to maintain operational efficiency.
• Time Management: Prioritizing tasks effectively to ensure that deadlines are met and that day-to-day operations run smoothly.

2. Communication Skills

• Clear Communication: Ability to communicate effectively with team members, customers, and suppliers, both verbally and in writing.
• Problem-Solving Communication: Handling customer or internal team issues professionally, providing clear solutions to problems.
• Collaboration: Effective collaboration with different departments, ensuring seamless communication between all parties involved in the operations process.

3. Technical and Analytical Skills

• Data Analysis: The ability to work with operational data and generate insights that can improve efficiency or resolve issues.
• Software Proficiency: Familiarity with software tools that assist in operations, such as Microsoft Excel, ERP systems, and inventory management software.
• Process Mapping: Understanding and improving processes through data-driven analysis or tools like flowcharts to streamline operations.

4. Problem-Solving and Critical Thinking

• Quick Decision-Making: Ability to handle operational challenges quickly and make informed decisions under pressure.
• Creative Solutions: Thinking outside the box to find innovative solutions to operational inefficiencies, logistical problems, or customer complaints.

5. Customer-Centric Mindset

• Customer Service Focus: Understanding the importance of delivering excellent service and ensuring that operations are aligned with customer expectations.
• Conflict Resolution: Ability to manage and resolve conflicts that may arise during operational activities, maintaining a focus on customer satisfaction and operational smoothness.

6. Leadership and Teamwork

• Team Support: Providing support and direction to teams as needed, especially during busy or challenging periods.
• Delegation: Delegating tasks effectively and helping other team members understand their roles and responsibilities.
• Project Management: Some operations support executives may be responsible for overseeing projects, requiring skills in managing resources and timelines.