Front Office Supervisor
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Job Description
Front Office Supervisor
The Front Office Supervisor plays a pivotal role in leading the daily operations of the front desk and guest services team. You will create a welcoming environment oversee front office staff and ensure that all service standards are met with professionalism and warmth. Your ability to handle guest concerns promptly and provide personalized service will be key to delivering exceptional and memorable guest experiences.
What you will be doing:
- Lead and supervise the daily operations of the front office team to ensure smooth checkin/checkout processes and exceptional guest experiences.
- Provide proactive and friendly service ensuring that all guest interactions are positive and tailored to individual needs.
- Handle guest concerns and complaints with a swift solutionoriented approach ensuring issues are resolved quickly and professionally.
- Communicate department priorities and special requests clearly to all staff ensuring a seamless personalized experience for every guest.
- Monitor staff performance provide coaching and ensure the team is meeting service standards and expectations.
- Maintain a strong focus on guest satisfaction ensuring consistent highquality service at all times.
- Collaborate with other hotel departments to address guest needs and ensure efficient operational flow.
- Stay informed on all hotel policies procedures and relevant information to effectively manage guest needs and departmental operations.
Qualifications :
Your experience and skills include:
- Servicefocused personality is essential experience in customer service or hospitality required.
- Prior experience in a leadership or supervisory role within a front office or guest services environment is preferred.
- Proficient in Opera or similar property management systems (PMS) and basic office software.
- Strong communication skills both written and verbal.
- Fluency in English; proficiency in additional languages is a plus.
- Ability to think quickly and adapt to changing situations keeping calm under pressure.
- Detailoriented organized and able to manage multiple tasks effectively.
- Strong problemsolving skills and a proactive approach to guest satisfaction.
Additional Information :
What is in it for you:
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our corporate social responsibility activities like Planet 21
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
