Front Desk Agent

Roles and responsibilities

• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Checks guest out of the hotel, preparing and explaining the bill.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
  

What You Bring

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.
  

What We Offer

• Work Authorization
• Competitive tax-free salary and service charge
• End of service gratuity
• Complimentary full board living accommodation in a high quality, well-resourced staff housing
• Vibrant fitness facilities including gym and swimming pool
• Free transportation to and from work
• Medical and life insurance
• Paid annual leave
• Paid home leave tickets
• Social and sporting events
• Learning & Development Programs
• Career opportunities and international transfer
• And more…

Desired candidate profile

. Customer Service Skills

• Ability to greet and assist guests in a friendly, professional manner.
• Handling inquiries, resolving complaints, and ensuring guest satisfaction.
• Active listening and clear communication to understand guest needs and provide solutions.

2. Communication Skills

• Clear verbal and written communication for interacting with guests, team members, and management.
• Ability to explain hotel policies, services, and amenities effectively.

3. Problem-Solving

• Quickly identifying and resolving issues that guests may face during their stay.
• Being resourceful in dealing with any unforeseen challenges.

4. Multitasking

• Ability to manage multiple tasks, such as checking in guests, answering phone calls, and addressing other front desk duties at the same time.

5. Computer and Reservation Systems Proficiency

• Familiarity with hotel management software, reservation systems, and check-in/check-out processes.
• Handling guest reservations, cancellations, and updates efficiently.

6. Attention to Detail

• Ensuring that all guest information and billing is accurate.
• Managing guest requests, such as special accommodations or services, with precision.

7. Time Management

• Managing time efficiently to prioritize tasks, especially during peak times.
• Ensuring that guests are checked in and checked out in a timely manner.

8. Professionalism and Positive Attitude

• Maintaining a polite, positive, and professional demeanor, even in stressful situations.
• Representing the hotel and its brand in a positive light.