Spa Attendant

Roles and responsibilities

• Greet guest, inquire into their appointment status and relay information to associated spa therapist.
• Prepare treatment rooms by ensuring that all supplies and equipment are available and laid out according to procedure.
• Oversee the cleanliness and sanitization of the premises and ensure that any wasted material is properly disposed of.
• To ensure a pleasant experience for guest, Spa & Health Club attendant frequently inspect and clean facility areas, especially the spa lobby, GYM, Pool area and treatment rooms.
• Should help massage therapists and aestheticians prepare for sessions and replenish supplies such as bathrobes and linens in between treatments.
• Should monitor the inventory carefully, creating logs and assisting with supply procurement as well as checking for equipment that requires repair.
• Should provide friendly, professional assistance to the guest and should also provide information about the Spa & Health Club, addressing inquiries and complaints, and directing guest toward amenities.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Oversee members in order to ensure that they are using equipment in the gym in a safe manner.
• Maintain locker rooms in a tidy manner.
• Follow the health and safety procedures of the hotel.
  

What We Need From You

Should have some experience in spa & Health club and must have basic knowledge about the chemical and department. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills. Must be a team player.

Desired candidate profile

1. Guest Services and Assistance

• Greeting Guests: Welcoming spa guests warmly as they arrive, answering any questions they may have, and assisting with their check-in process.
• Providing Information: Explaining spa services, packages, and amenities, and helping guests select treatments or packages based on their preferences.
• Assisting with Treatment Preparation: Helping guests prepare for treatments by directing them to locker rooms, offering robes and slippers, and ensuring they understand the spa's protocols.
• Handling Special Requests: Accommodating guest requests, such as providing towels, drinks, or additional amenities during their visit.

2. Facility Maintenance and Cleanliness

• Maintaining Cleanliness: Ensuring that the spa area is clean and hygienic at all times, including treatment rooms, relaxation areas, locker rooms, and bathrooms.
• Sanitizing Equipment: Cleaning and disinfecting spa equipment, such as massage tables, hot tubs, saunas, and other treatment tools.
• Tidying Public Spaces: Keeping common areas like lounges, changing rooms, and the front desk area neat and organized.
• Restocking Supplies: Ensuring that towels, linens, robes, slippers, and other spa essentials are replenished as needed.

3. Supporting Spa Treatments

• Assisting Therapists: Providing assistance to spa therapists by preparing treatment rooms, setting up equipment, or bringing necessary items for treatments.
• Ensuring Guest Comfort: Ensuring that guests are comfortable before, during, and after their treatments, including providing water, adjusting the temperature, and offering post-treatment advice.
• Post-Treatment Assistance: Assisting guests in the relaxation area, offering beverages such as tea or water, and ensuring they feel comfortable before leaving.

4. Handling Client Personal Items

• Locker Room Management: Directing guests to the locker room and helping them store personal belongings safely.
• Offering Privacy: Ensuring that guests have privacy when changing and that they are provided with proper attire like robes and slippers.
• Managing Towels and Linens: Ensuring that clean towels and linens are available for guests and handling soiled items promptly.

5. Customer Relations and Communication

• Providing Excellent Customer Service: Delivering friendly, professional, and attentive service, ensuring guests feel valued and comfortable throughout their spa experience.
• Addressing Concerns: Responding to guest inquiries or concerns about the spa facilities or services, and ensuring that any issues are addressed promptly.
• Guest Feedback: Collecting feedback from guests about their experience and passing along any comments or suggestions to the management team.

6. Safety and Health Protocols

• Ensuring Spa Safety: Adhering to all health and safety protocols, ensuring that all spa equipment is in good working condition, and monitoring guests’ well-being during treatments (e.g., temperature of hot tubs or saunas).
• Emergency Procedures: Being aware of emergency procedures, such as first aid or evacuations, and responding appropriately if necessary.
• Maintaining Hygiene Standards: Following strict hygiene practices, including the proper handling of linens, towels, and spa equipment to maintain cleanliness and prevent cross-contamination.

7. Spa Environment and Ambiance

• Creating a Relaxing Atmosphere: Ensuring that the spa environment remains tranquil, including controlling the lighting, music, and temperature to create a serene atmosphere.
• Aromatherapy: Managing aromatherapy oils or diffusers if applicable, enhancing the sensory experience for guests.
• Managing Spa Amenities: Ensuring the availability of amenities such as herbal teas, water, and magazines for guests in the relaxation or waiting areas.