Club Lounge Attendant

Roles and responsibilities

• Communicates politely and display courtesy to guests and internal customers
• Provides direction to the kitchen helpers, including cooks, kitchen attendants, and stewards
• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares in advance food, beverage, material and equipment needed for the service
• Maintains a clean and hygienic work area
• Implements the hotel and department regulations, policies and procedures including but not limited to:
  • House rules and regulation
  • Health and safety
  • Grooming
  • Standard operations procedures
  • HACCP
• Performs related duties and special projects as assigned
• Follows the JANA system rules
• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
  

What we need from you:

• Must have similar experience working in either a luxury restaurant or a 5* hotel environment
• Must have strong communication skills
• Ability to lead a large team
• Committed to serving food of the highest quality
• Has a passion for cooking and creating new menu

Desired candidate profile

1. Customer Service Excellence

• Personalized Service: Offering tailored services to guests in the Club Lounge, including greeting them by name, fulfilling special requests, and ensuring a high level of comfort.
• Handling Requests: Attending to guest inquiries, requests for additional amenities, or special needs promptly and professionally.
• Guest Relations: Building rapport with guests to ensure a positive experience and to encourage repeat visits.

2. Food and Beverage Management

• Serving Complimentary Snacks/Meals: Club Lounges often offer snacks, beverages, or light meals throughout the day (e.g., breakfast, afternoon tea, hors d'oeuvres, or cocktails).
• Food Presentation: Ensuring that food and beverage offerings are presented attractively and are replenished as necessary.
• Menu Knowledge: Familiarity with menu items, special dietary restrictions, and being able to recommend dishes or drinks based on guest preferences.
• Alcohol Service: In some cases, the lounge may offer premium spirits or wines, and attendants should be knowledgeable about these offerings.

3. Attention to Detail

• Ambiance Maintenance: Keeping the Club Lounge area neat, clean, and well-maintained, ensuring a relaxing and pleasant environment.
• Comfort and Decor: Ensuring seating arrangements, lighting, temperature, and decor are always conducive to a comfortable and luxurious atmosphere.

4. Communication Skills

• Coordinating with Other Departments: Ensuring that food, beverage, or guest service requests are communicated promptly to the kitchen or other hotel departments.
• Guest Interaction: Communicating with guests about the lounge’s services, daily offerings, or any special events available exclusively for club members.
• Problem Solving: Addressing and resolving any guest concerns or complaints with professionalism and courtesy.

5. VIP/Member Services

• Exclusive Amenities: Offering additional amenities or services, such as concierge assistance, priority check-in/check-out, or organizing transportation.
• Member Relations: Ensuring that regular or VIP members feel valued, remembering their preferences, and ensuring an exceptional experience.

6. Knowledge of Hotel Facilities and Services

• Hotel Information: Being knowledgeable about other hotel services or special promotions, so guests can be informed or directed to any available options.
• Event Scheduling: Assisting with event reservations, lounge access for special events, or private functions held in the club lounge.