Security Officer

Roles and responsibilities

A Security Officer is responsible for maintaining safety and security within a designated area, such as a building, premises, event, or public space. Their role is to ensure the protection of people, property, and assets, as well as to prevent and respond to potential security threats or emergencies. Below is a breakdown of the key skills and responsibilities for a Security Officer:

Key Skills:

1. Surveillance and Monitoring:

   • Proficiency in using surveillance equipment like CCTV cameras, alarm systems, and other monitoring tools.
   • Ability to spot suspicious activity through observation and report it promptly.
   • Monitoring entrances and exits, ensuring authorized access only.

2. Security Procedures and Protocols:

   • Understanding and implementing security protocols, including emergency procedures, fire safety plans, and evacuation routes.
   • Knowledge of security risk assessments and methods to minimize vulnerabilities.
   • Awareness of and adherence to laws related to security operations.

3. Communication Skills:

   • Strong verbal and written communication skills to relay information clearly to team members, clients, or authorities.
   • Ability to remain calm and professional while communicating during high-pressure situations.
   • Effective interpersonal skills for dealing with people of all backgrounds.

4. Conflict Resolution and De-escalation:

   • Ability to manage potentially volatile situations without escalating conflicts.
   • Skills in de-escalating confrontations and resolving disputes calmly and effectively.
   • Diffusing aggression in a peaceful and controlled manner, especially when dealing with difficult individuals.

5. Patrolling and Site Inspections:

   • Regular patrolling of designated areas to deter crime, spot hazards, and identify any potential security risks.
   • Conducting site inspections to check for security breaches, damage, or unusual activity.
   • Ensuring that buildings, gates, or fences are secure.

6. Physical Fitness:

   • Maintaining good physical fitness to respond to emergencies and be active during patrols.
   • Ability to handle physical confrontations, including restraining individuals if necessary (using appropriate techniques).
   • Ability to perform physically demanding tasks, such as standing for long periods or moving equipment.

7. Emergency Response:

   • Knowledge of emergency procedures, such as first aid, CPR, and fire safety.
   • Ability to act quickly and decisively in case of an emergency, such as an intruder, fire, medical emergency, or other critical situations.
   • Understanding of how to cooperate with emergency responders (police, fire departments, or medical teams).

8. Technology Proficiency:

   • Familiarity with security systems (alarm, surveillance cameras, access control systems, etc.) and the ability to operate them.
   • Use of security reporting and incident management software.

Desired candidate profile

As a Security Officer, you need secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers while adhering to Hotel policies and procedures and your role will include key responsibilities such as:

• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Monitor security feeds and conduct daily physical hazard inspections
• Respond to accidents and assist guests/employees during emergency situations
• Defuse guest disturbances and escort individuals from the property if necessary
• Complete required shift reports and maintain confidentiality of all loss prevention documents
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties
  

Ideally, you'll have a minimum of 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.