drjobs Restaurant Hostess العربية

Restaurant Hostess

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Guest Greeting & Seating: Greet and welcome guests with a warm and friendly attitude, ensuring they are comfortably seated and have all necessary information regarding the restaurant experience.
  • Reservation Management: Handle incoming reservations, update and manage the reservation system, and communicate any special guest requests to the relevant teams.
  • Waitlist Management: Efficiently manage the waitlist during busy periods, ensuring guests are informed of estimated wait times and are seated as soon as a table becomes available.
  • Customer Service: Provide guests with menus, answer questions regarding the menu and hotel services, and offer recommendations as needed.
  • Liaison Between Guests and Staff: Coordinate with the restaurant's service team to ensure seamless communication between front-of-house and kitchen staff, ensuring an optimal guest experience.
  • Special Requests: Address and document any special requests, dietary restrictions, or preferences, and ensure that they are relayed to the kitchen or service team.
  • Cleanliness & Organization: Maintain cleanliness and organization of the hostess stand, waiting areas, and front-of-house space to uphold the hotel's luxury standards.
  • Guest Experience Management: Ensure that guests' expectations are met with excellence, handle minor guest complaints or concerns promptly, and escalate to management when necessary.
  • Team Support: Assist waitstaff or other restaurant employees as needed, especially during peak service times.

What We Need From You

Friendly and patient personality

Attention to detail.

Excellent multitasking skills

High-Energy - A Glowing Personality

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.


Desired candidate profile

1. Customer Service Excellence

  • Welcoming Guests: Greeting and welcoming guests with a warm, friendly, and professional attitude as they arrive at the restaurant.
  • Guest Interaction: Ensuring that guests feel comfortable and attended to, offering assistance with seating preferences, and providing information about the restaurant menu and services.
  • Positive Attitude: Maintaining a friendly and positive demeanor, even in busy or challenging situations, to create a welcoming atmosphere.
  • Guest Assistance: Helping guests with any special requests, such as arranging reservations or accommodating special needs (e.g., dietary restrictions, allergies).

2. Communication Skills

  • Clear Communication: Effectively communicating with guests, other staff members, and the kitchen to ensure smooth service flow and efficient seating.
  • Active Listening: Listening attentively to guests' needs, questions, and concerns, and responding in a helpful and professional manner.
  • Multilingual Abilities: If applicable, speaking more than one language to assist guests who may not speak the primary language of the restaurant.

3. Organizational Skills

  • Reservation Management: Managing and maintaining the reservation system to ensure smooth seating and efficient table allocation.
  • Seating Arrangements: Ensuring that guests are seated in a timely manner while balancing the needs of the restaurant, including managing busy times and waiting lists.
  • Table Management: Keeping track of available tables, checking the dining room’s flow, and ensuring that guests are seated in the most appropriate areas.
  • Coordinating with Staff: Coordinating with servers, bussers, and management to ensure that seating is handled efficiently and guests are seated based on their preferences and availability.

4. Multitasking Ability

  • Handling Multiple Tasks: Managing various tasks simultaneously, such as greeting guests, answering the phone, and coordinating reservations.
  • Managing Waitlists: Effectively managing a waitlist during busy periods, ensuring that guests are kept informed of wait times and maintaining a calm demeanor.
  • Adapting to Flow: Handling fluctuations in guest volume and adjusting seating and service times accordingly.

5. Problem-Solving and Conflict Resolution

  • Handling Complaints: Addressing and resolving guest complaints or concerns in a calm and professional manner, escalating issues to management when necessary.
  • Dealing with Special Requests: Assisting with special seating arrangements, accommodating guests with specific preferences, or managing unforeseen challenges with ease.

6. Attention to Detail

  • Accuracy in Reservation Handling: Ensuring that reservation details (such as time, number of guests, and special requests) are accurately entered and followed through.
  • Observing Dining Room Flow: Monitoring the flow of guests within the restaurant, ensuring that dining spaces are organized and that service is timely.
  • Presentation: Ensuring that the reception area is neat, organized, and presentable at all times, creating a positive first impression for guests.

Employment Type

Full-time

Department / Functional Area

Hospitality

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