Roles and responsibilities
- Guest Greeting & Seating: Greet and welcome guests with a warm and friendly attitude, ensuring they are comfortably seated and have all necessary information regarding the restaurant experience.
- Reservation Management: Handle incoming reservations, update and manage the reservation system, and communicate any special guest requests to the relevant teams.
- Waitlist Management: Efficiently manage the waitlist during busy periods, ensuring guests are informed of estimated wait times and are seated as soon as a table becomes available.
- Customer Service: Provide guests with menus, answer questions regarding the menu and hotel services, and offer recommendations as needed.
- Liaison Between Guests and Staff: Coordinate with the restaurant's service team to ensure seamless communication between front-of-house and kitchen staff, ensuring an optimal guest experience.
- Special Requests: Address and document any special requests, dietary restrictions, or preferences, and ensure that they are relayed to the kitchen or service team.
- Cleanliness & Organization: Maintain cleanliness and organization of the hostess stand, waiting areas, and front-of-house space to uphold the hotel's luxury standards.
- Guest Experience Management: Ensure that guests' expectations are met with excellence, handle minor guest complaints or concerns promptly, and escalate to management when necessary.
- Team Support: Assist waitstaff or other restaurant employees as needed, especially during peak service times.
What We Need From You
Friendly and patient personality
Attention to detail.
Excellent multitasking skills
High-Energy - A Glowing Personality
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
Desired candidate profile
1. Customer Service Excellence
- Welcoming Guests: Greeting and welcoming guests with a warm, friendly, and professional attitude as they arrive at the restaurant.
- Guest Interaction: Ensuring that guests feel comfortable and attended to, offering assistance with seating preferences, and providing information about the restaurant menu and services.
- Positive Attitude: Maintaining a friendly and positive demeanor, even in busy or challenging situations, to create a welcoming atmosphere.
- Guest Assistance: Helping guests with any special requests, such as arranging reservations or accommodating special needs (e.g., dietary restrictions, allergies).
2. Communication Skills
- Clear Communication: Effectively communicating with guests, other staff members, and the kitchen to ensure smooth service flow and efficient seating.
- Active Listening: Listening attentively to guests' needs, questions, and concerns, and responding in a helpful and professional manner.
- Multilingual Abilities: If applicable, speaking more than one language to assist guests who may not speak the primary language of the restaurant.
3. Organizational Skills
- Reservation Management: Managing and maintaining the reservation system to ensure smooth seating and efficient table allocation.
- Seating Arrangements: Ensuring that guests are seated in a timely manner while balancing the needs of the restaurant, including managing busy times and waiting lists.
- Table Management: Keeping track of available tables, checking the dining room’s flow, and ensuring that guests are seated in the most appropriate areas.
- Coordinating with Staff: Coordinating with servers, bussers, and management to ensure that seating is handled efficiently and guests are seated based on their preferences and availability.
4. Multitasking Ability
- Handling Multiple Tasks: Managing various tasks simultaneously, such as greeting guests, answering the phone, and coordinating reservations.
- Managing Waitlists: Effectively managing a waitlist during busy periods, ensuring that guests are kept informed of wait times and maintaining a calm demeanor.
- Adapting to Flow: Handling fluctuations in guest volume and adjusting seating and service times accordingly.
5. Problem-Solving and Conflict Resolution
- Handling Complaints: Addressing and resolving guest complaints or concerns in a calm and professional manner, escalating issues to management when necessary.
- Dealing with Special Requests: Assisting with special seating arrangements, accommodating guests with specific preferences, or managing unforeseen challenges with ease.
6. Attention to Detail
- Accuracy in Reservation Handling: Ensuring that reservation details (such as time, number of guests, and special requests) are accurately entered and followed through.
- Observing Dining Room Flow: Monitoring the flow of guests within the restaurant, ensuring that dining spaces are organized and that service is timely.
- Presentation: Ensuring that the reception area is neat, organized, and presentable at all times, creating a positive first impression for guests.