Service Sales Executive

Roles and responsibilities

• Sales Strategy & Implementation:
• Identify and secure new business opportunities in the local and international markets.
• Develop and execute sales strategies to achieve revenue goals, including corporate, group, and leisure segments.
• Monitor competitor activities and market trends to stay competitive.
• Client Relationship Management:
• Build and maintain strong relationships with new and existing clients, ensuring exceptional service and satisfaction.
• Act as the primary point of contact for clients, addressing their needs and providing tailored solutions.
• Handle client inquiries and requests promptly and professionally.
• Sales Presentations & Negotiations:
• Conduct client meetings, sales presentations, and hotel tours to promote the property.
• Negotiate contracts and rates with clients while maintaining profitability for the hotel.
• Manage proposals, contracts, and documentation efficiently.
• Collaboration & Team Support:
• Work closely with the marketing team to ensure consistent messaging and promotional activities.
• Coordinate with the events and operations teams to ensure seamless client experiences.
• Collaborate with colleagues to meet the overall business objectives of the hotel.
• Market Intelligence & Reporting:
• Prepare sales reports and provide regular updates to the sales management team.
• Analyze and track sales performance to ensure goals are met.
• Maintain an accurate and updated client database using CRM systems.
• Administrative Tasks:
• Maintain organized records of client interactions, sales leads, and contracts.
• Ensure compliance with all sales-related administrative processes.
  

What We Need From You

• Strong communication, negotiation, and interpersonal skills.
• Proficiency in MS Office Suite and CRM systems (experience with hotel management software is a plus).
• Highly organized with strong time-management skills.
• Ability to thrive in a fast-paced, target-driven environment.

Desired candidate profile

1. Sales Skills

• Lead Generation: Identifying potential clients, prospects, and leads through research, networking, and outreach, using tools such as CRM systems or cold calling.
• Sales Presentations: Delivering persuasive presentations that showcase the company’s products or services, addressing client needs, and demonstrating the value proposition.
• Negotiation: Effectively negotiating terms, pricing, and contracts with clients to close deals while maintaining a positive relationship.
• Closing Sales: Demonstrating a strong ability to close sales by guiding prospects through the sales process, addressing objections, and finalizing agreements.

2. Customer Relationship Management

• Building Relationships: Establishing strong, lasting relationships with clients, ensuring that their needs are understood and met, and offering exceptional customer service.
• Account Management: Managing and maintaining existing client accounts, ensuring satisfaction, handling inquiries, and identifying opportunities for upselling or cross-selling.
• Customer Retention: Implementing strategies to retain existing clients by ensuring their needs are consistently met and providing follow-up services after a sale.

3. Communication Skills

• Verbal Communication: Clearly and confidently communicating the benefits of the company’s offerings to clients, understanding their pain points, and responding effectively.
• Written Communication: Crafting professional emails, proposals, and reports to communicate product details, updates, and follow-ups with clients.
• Active Listening: Listening to client needs and concerns, asking relevant questions, and responding with tailored solutions.

4. Product Knowledge

• Product/Service Expertise: In-depth knowledge of the company’s products or services, including features, benefits, and applications, to effectively present them to potential clients.
• Industry Knowledge: Understanding market trends, competitors, and industry dynamics to position the company’s offerings more effectively.
• Solution Selling: Ability to match products or services to the specific needs of clients, emphasizing how they can solve the client’s problems or improve their business.

5. Sales Strategy and Planning

• Market Research: Researching the market, including competitors and potential clients, to identify new opportunities and gaps in the market.
• Sales Goals: Setting realistic sales targets and working towards achieving them through consistent prospecting, relationship-building, and deal-closing.
• Sales Pipeline Management: Managing a sales pipeline, ensuring that opportunities are tracked, and sales progress is monitored from lead generation to closing.

6. Negotiation and Persuasion

• Overcoming Objections: Addressing concerns, objections, and hesitations from potential clients by providing clear and compelling reasons to move forward with the purchase.
• Value Proposition: Articulating the value of the product or service to the customer in a way that resonates with their business needs and objectives.
• Deal Closure: Leading the negotiation process and guiding the client to make the final decision, ensuring both the company and the client feel satisfied with the terms.