Food Beverage Supervisor

Roles and responsibilities

• You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests
• To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
• To be the main direct guest contact sales person and offer prompt service
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
• Presents bills to guests and ensures settlement of the same
• Promotes all menu items and promotions
• Ensures all opening and closing duties are followed according to the checklist
• Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
• Responsible for clearing and arranging the stations
• Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
• Performs other duties as may be assigned by your supervisor from time to time
• Complies with hotel rules and regulations
• Complies with company grooming and hygiene, and uniform standards
• Ensures that all guest welcomed, seated and thanked on departure with a smile
• Accurately and promptly fulfilling guest requests
• Understands and anticipate guest needs
• Maintains a high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
• Ensures compliance with relevant employment laws and hotel or company policies and procedures
• Performs other duties and projects as assigned
  

What We Need From You

• Should have at least 1 year experience in hospitality industry in 4-5 star hotel
• Should have familiarity about spirits and wines
• Should be fluent in English (speaking, reading and writing); knowledge of Russian, Turkish or Chinese language highly advantageous
• Good knowledge about micros operating system
• Good skills in customer service

Desired candidate profile

. Customer Service Skills

• Engaging with Guests: Providing excellent customer service by greeting guests warmly, taking their orders, and attending to their needs throughout their dining experience.
• Problem Resolution: Handling guest complaints, issues, or special requests in a polite and professional manner.
• Creating a Positive Atmosphere: Ensuring that guests feel welcome and comfortable, contributing to an overall enjoyable dining experience.

2. Knowledge of Food and Beverage Menus

• Menu Familiarity: Understanding the restaurant’s food and beverage offerings, including ingredients, preparation methods, and dietary restrictions.
• Suggesting Items: Recommending food or drinks based on guest preferences, dietary needs, or popular items.
• Upselling Skills: Encouraging guests to order additional items, such as appetizers, desserts, or beverages, in a subtle and non-pushy manner.

3. Order Taking and Accuracy

• Order Entry: Taking accurate orders from guests and relaying them to the kitchen or bar staff.
• Attention to Detail: Ensuring that all orders are correct and meet the guests' specifications, such as modifications or special requests (e.g., allergies or preferences).
• Timely Delivery: Delivering orders promptly, ensuring that all food and beverages arrive at the table at the correct temperature and presentation.

4. Food and Beverage Service

• Serving Skills: Serving food and beverages with proper etiquette, including presenting dishes and pouring drinks appropriately.
• Table Setting and Clearing: Setting tables before guests arrive and clearing them efficiently once guests have finished, while ensuring that the dining area remains clean and inviting.
• Multi-tasking: Managing multiple tables and orders simultaneously during busy shifts without sacrificing service quality.

5. Cleanliness and Organization

• Maintaining Cleanliness: Keeping the dining area, serving stations, and tableware clean and organized throughout the shift.
• Sanitation Practices: Following health and safety regulations to ensure that food and drink are served in clean conditions.
• Restocking: Ensuring that supplies like condiments, napkins, utensils, and glassware are readily available and well-organized.

6. Communication Skills

• Clear Communication: Communicating effectively with guests, kitchen staff, and other team members to ensure smooth service.
• Active Listening: Paying close attention to guest requests or concerns and responding appropriately.
• Teamwork: Collaborating with colleagues to ensure all guests are served efficiently and that the restaurant runs smoothly.

7. Physical Stamina and Endurance

• Long Shifts: The ability to stand and walk for long periods, carry trays of food or drinks, and maintain energy levels during busy shifts.