Maintains a sales call pattern averaging 25 calls a week.
Minimum two accounts entertainment per week.
Establishes and maintains histories on every account with his/her market segments.
Attend the daily Departmental Sales briefing and debriefing.
Attend weekly review with all feedback and planned calls and entertainment of the following week.
Submit weekly sales activity report to the Asst. Director of Sales on Government Segment.
Develops Prospects Accounts and implement a Sales Action Plan for each account.
Attends at the start of functions related to accounts handled.
Seeks intelligence information from accounts and competition.
Interacts and liaise closely with Front Office Reservations Food & Beverage and Banquet & Conference Departments.
Assist with Sales Blitz coordinated by the Asst. Director of Sales.
Performs related duties and special projects as assigned.
Attend the start of the functions related to his/her accounts handled.
Implements and executes all sales objectives and action plans to reach and exceed targets set
Solicits and service both Corporate and Groups business
Within established parameters quotes and negotiate corporate contracts and groups business and where need be involved Director of Sales to close contract.
Where applicable closely coordinate and communicate with the international sales office with regards to RFP accounts/markets that are serviced by Outbound Sales
Ensures that the response to any business request is actioned within 24 hours maximum.
Promotes and produces sales leads for the Swisstel Al Murooj Dubai outside of coverage area
Provides feedback to the Director of Sales on changing marketing conditions including trends in the competition because of direct sales solicitation telephone and direct mail in his / her market areas.
Solicits and serves transient and group business and meetings
Formulates corporate offer letters and yearly contracts and any other required business correspondence
Arranges site inspections of hotel.
Handles incoming calls and ensures messages are taken an details are forwarded to the person concerned
Attends departmental and communication meeting as requested by Department Head
Attends major events in hotel and city as requested by Department Head
Closely monitors accounts revenue and business production of own corporate portfolio.
Maximizes up selling opportunities whenever possible.
Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.
Ensures that selling strategies are adhere to during negotiations and maximizes up selling opportunities whenever possible.
Disseminates sales related information to other departments as appropriate.
Maintains close communication with the Events Management Team in the negotiation process of their accounts.
Follow up with the Events Management Team after the post event meeting with Thank You calls and send Thank You Letter
Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
Reviews direct competition and conducts regular research.
Closely monitors accounts revenue and business production for the corporate accounts.
Keeps updated with client relationships and overall business goals.
Updates the Director of Sales on the negotiation event / progress of each group.
Maintain an up to date account and contact database and details in property management system.
Ensure comprehensive and up to date knowledge of properties unique selling points features amenities services and policies.
Ensure that Swisstel Al Murooj Dubai Sales Policies and Standard Operational Procedures are adhered to at all times.
Attends departmental and communication meeting as requested by Department Head.
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