Housing Manager

Roles and responsibilities

The Assistant Housing Manager is responsible for overseeing and managing the accommodations provided to hotel team members. They ensure that housing facilities are well maintained, safe, comfortable, and meet the needs of the team members. This role involves coordinating housing assignments, addressing residents' concerns, and maintaining a positive living environment.

Responsibilities

Assistant Housing Manager

• Oversee the day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
• Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
• Maintain accurate records of housing occupancy and related documentation.
  

Maintenance and Repairs

• Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
• Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.
  

Resident Relations

• Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
• Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
• Implement initiatives to improve resident satisfaction and overall living conditions.
  

Health, Safety and Compliance

• Ensure that all housing facilities comply with health and safety regulations and guidelines.
• Conduct regular inspections to identify potential hazards and address them promptly.
• Provide guidelines to residents on safety protocols and emergency procedures.
• Apply safety protocols and ensure that employees follow proper safety procedures and practices.
• Stay updated with industry regulations and best practices related to housing operations and hygiene.
  

Communication and Documentation

• Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
• Keep accurate records of resident complaints, maintenance requests, and resolution actions.
  

Communication

• Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.
  

Qualifications

• 02 Years experience in a similar role

Desired candidate profile

1. Leadership and Team Management

• Team Supervision: Overseeing the housing team, including housekeeping staff, maintenance workers, and administrative personnel.
• Staff Development: Providing training to ensure all team members are equipped with the skills necessary to maintain high standards of service.
• Performance Monitoring: Regularly assessing team performance, providing feedback, and making improvements where necessary.

2. Organizational and Time Management Skills

• Scheduling: Coordinating shifts and schedules for housekeeping, maintenance, and other housing staff to ensure all tasks are completed on time.
• Inventory Management: Overseeing the inventory of housing supplies (e.g., linens, furniture, cleaning products) and ensuring stock levels are appropriate.
• Property Inspections: Regularly conducting inspections of housing units to ensure that maintenance, cleanliness, and safety standards are met.

3. Problem-Solving and Conflict Resolution

• Guest or Resident Issues: Addressing and resolving issues or complaints related to housing, such as maintenance problems, cleanliness concerns, or conflicts between residents.
• Emergency Situations: Managing unexpected situations, such as urgent repairs, safety concerns, or weather-related issues, ensuring minimal disruption to housing services.
• Diplomacy and Conflict Management: Handling delicate issues professionally and with tact, particularly when dealing with difficult guests or residents.

4. Knowledge of Property Management and Maintenance

• Maintenance and Repairs: Understanding basic maintenance procedures and collaborating with maintenance teams to address issues such as plumbing, HVAC, electrical systems, and general repairs.
• Health and Safety Standards: Ensuring housing complies with health and safety regulations, including cleanliness, sanitation, fire safety, and pest control.
• Contractor Management: Managing contractors for large-scale repairs or services, such as landscaping or specialist maintenance work.

5. Budgeting and Financial Management

• Budget Planning: Developing and managing budgets for housing operations, including maintenance costs, supplies, and staffing.
• Cost Control: Identifying areas where costs can be reduced without compromising quality, and ensuring that all expenses stay within budget.
• Financial Reporting: Preparing reports on housing expenditures and ensuring that billing or invoicing for housing services is accurate and timely.

6. Communication and Customer Service Skills

• Guest or Resident Relations: Maintaining positive relationships with guests or residents, addressing their needs and ensuring satisfaction with housing accommodations.
• Effective Communication: Being able to clearly communicate with team members, upper management, and guests about housing availability, policies, and any issues.
• Customer Service: Offering excellent customer service, ensuring that housing is not only functional but comfortable and welcoming for those using it.

7. Administrative and IT Skills

• Record-Keeping: Maintaining accurate records of housing assignments, maintenance logs, and other administrative details.
• Software Proficiency: Familiarity with property management software to track occupancy, service requests, and other housing-related tasks.
• Report Generation: Preparing and presenting regular reports on housing operations, including occupancy rates, maintenance updates, and guest/resident feedback.