Assistant Store Manager

Roles and responsibilities

Assistant Store Manager | MAF Lifestyle | Operations

ROLE SUMMARY

The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Assistant Store Manager will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

REQUIREMENTS

• Diploma - High school certificate
• Qualification in Retail related field is an added advantage
• Minimum 4-5 years’ industry experience
• Management skills

Desired candidate profile

1. Leadership and Team Management

• Staff Supervision: The ability to lead, motivate, and supervise store staff, including scheduling, training, and managing performance.
• Delegation: Effectively delegating tasks and responsibilities to team members while ensuring accountability and follow-through.
• Conflict Resolution: Handling internal disputes or customer complaints in a calm, professional, and timely manner to maintain a harmonious work environment.

2. Customer Service and Relationship Building

• Customer Experience: Ensuring that customers receive outstanding service by monitoring staff interactions and stepping in when needed.
• Problem-Solving: Resolving customer issues and complaints by finding effective solutions that enhance customer satisfaction and loyalty.
• Customer Retention: Implementing strategies to build relationships with repeat customers and enhance their shopping experience.

3. Sales and Financial Acumen

• Sales Targets: Assisting the store manager in achieving or exceeding sales goals, ensuring that the store meets revenue and profitability targets.
• Merchandising: Organizing and displaying products effectively to maximize sales, ensuring that promotions and sales are visible to customers.
• Inventory Management: Assisting with inventory control, including stock replenishment, organizing the stockroom, and ensuring accurate product counts.

4. Operational Management

• Store Procedures: Implementing and maintaining store policies and procedures to ensure smooth daily operations.
• Visual Merchandising: Overseeing product displays, signage, and store layout to create a visually appealing environment that attracts customers and boosts sales.
• Health and Safety Compliance: Ensuring the store meets all health, safety, and legal regulations, including safety protocols and employee well-being.

5. Time Management and Organizational Skills

• Multitasking: Balancing multiple responsibilities, such as managing the team, handling customer inquiries, and overseeing the store’s operations.
• Scheduling: Creating staff schedules to ensure the store is properly staffed at all times while accommodating team members' availability and preferences.
• Task Prioritization: Prioritizing daily tasks and responsibilities, ensuring that important tasks are completed on time, especially during busy sales periods.

6. Communication Skills

• Team Communication: Effectively communicating expectations, updates, and feedback to the store team to keep everyone aligned.
• Customer Interaction: Strong verbal communication skills to engage with customers, explain products or promotions, and ensure their needs are met.
• Reporting: Reporting on store performance, sales figures, stock levels, and staff performance to the store manager.

7. Technology and Systems Knowledge

• Point of Sale (POS) Systems: Familiarity with POS systems for processing transactions, managing inventory, and generating sales reports.
• Retail Management Software: Proficiency in using retail management software to track inventory, sales, and employee schedules.
• Basic IT Skills: Competence in using basic office software (Microsoft Office, Google Suite) for communication, reporting, and analysis.