Waiter

Roles and responsibilities

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue
  

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Desired candidate profile

A Waiter (or server) plays a pivotal role in the hospitality and food service industry by ensuring customers enjoy a pleasant dining experience. This position involves delivering excellent service, managing orders, and providing a welcoming environment. Below are the key responsibilities, skills, and opportunities associated with this role:

Key Responsibilities

1. Customer Interaction:
   • Greeting guests warmly and guiding them to their tables.
   • Providing menu recommendations and answering questions about food and beverages.
2. Order Management:
   • Taking accurate food and drink orders and relaying them to the kitchen or bar.
   • Ensuring special requests (e.g., dietary restrictions) are communicated effectively.
3. Service Delivery:
   • Serving food and beverages promptly and correctly.
   • Checking in with guests during their meal to ensure satisfaction.
4. Payment Handling:
   • Presenting bills, processing payments, and handling cash or credit transactions securely.
5. Table Maintenance:
   • Setting, clearing, and resetting tables efficiently.
   • Ensuring the dining area is clean and presentable at all times.
6. Problem Resolution:
   • Addressing customer complaints or concerns promptly and professionally.
   • Escalating unresolved issues to the manager when necessary.

Essential Skills

1. Communication:
   • Strong verbal communication for interacting with guests and coworkers.
2. Multitasking:
   • Managing multiple tables and tasks simultaneously during busy service periods.
3. Attention to Detail:
   • Ensuring accuracy in orders, bills, and service execution.
4. Customer Service:
   • A friendly and approachable demeanor to create a positive dining experience.
5. Teamwork:
   • Collaborating with kitchen staff, bartenders, and other team members.
6. Time Management:
   • Delivering prompt and efficient service to meet customer expectations.

Personal Qualities

1. Patience:
   • Handling difficult customers or high-pressure situations with composure.
2. Professionalism:
   • Maintaining a polite and respectful attitude, even during challenging interactions.
3. Adaptability:
   • Adjusting to changes, such as menu updates or special events.