Senior Operations Officer

Roles and responsibilities

Data Analysis & Problem Solving

• Build, maintain, and utilize dashboards to track key performance indicators (KPIs) for dark store operations.
• Analyze data using SQL and other tools to identify trends, inefficiencies, and areas for improvement.
• Collaborate with cross-functional teams to implement data-driven solutions and optimize operations.
  

Knowledgebase Development & Maintenance

• Update and maintain a comprehensive knowledge base of standard operating procedures (SOPs) to ensure consistent operations across all stores.
• Regularly review and improve SOPs based on feedback, data insights, and best practices.
  

SOP Implementation Across Markets

• Lead the rollout and implementation of SOPs across multiple markets, ensuring adherence to established guidelines.
• Train and support local teams to ensure smooth transitions and consistent operational excellence.
• Monitor compliance and address deviations in collaboration with regional leads.
  

Network Design & Planning

• Develop and optimize the physical and operational network of dark stores to ensure scalability and efficiency.
• Conduct feasibility studies and analyze geographic, demographic, and operational data to identify optimal store locations.
• Plan and execute expansions, relocations, and closures with a focus on cost-effectiveness and service quality.
• Collaborate with supply chain and logistics teams to ensure the network supports operational goals and customer satisfaction.
  

Product Operations & Experimentation

• Own the product operations pipeline, including configurations for new launches, experiments, and system updates.
• Work closely with the product, tech, and operations teams to ensure seamless integration and execution of new initiatives.
• Track the impact of experiments and suggest refinements based on performance data.
  

What You'll Need

• Proven 3 to 4 years of experience in operations, analytics, or network planning, preferably in retail, logistics, or e-commerce.
• Proficiency in SQL for data analysis and dashboard creation.
• Strong project management skills with a track record of managing multi-market operations.
• Experience in network design, site selection, or operational scaling.
• Excellent written and verbal communication skills, with the ability to train and influence diverse teams.
• Detail-oriented with the ability to identify problems and develop practical solutions.

Desired candidate profile

Leadership and Team Management

• Ability to inspire and guide teams toward common goals.
• Experience mentoring and coaching junior product managers.

Strategic Thinking

• Strong business acumen to align products with organizational objectives.
• Capacity to think long-term while managing immediate priorities.

User-Centric Mindset

• Proficiency in user research and empathy for customer needs.
• Understanding of how to translate customer insights into actionable features.

Technical Proficiency

• Familiarity with product development methodologies (Agile, Scrum, etc.).
• Ability to collaborate effectively with engineering teams and understand technical constraints.

Analytical Skills

• Expertise in using tools like Google Analytics, Tableau, or Mixpanel to track product performance.
• Strong ability to interpret data and use it to make informed decisions.

Communication and Stakeholder Management

• Excellent verbal and written communication skills for conveying product vision and updates.
• Strong ability to manage expectations and align stakeholders.

Adaptability

• Resilience in navigating ambiguity and managing competing priorities.