Duty Manager
Posted on :
17-12-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a proactive and guestfocused Duty Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problemsolving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
- Oversee daytoday operations Shifts particularly during peak hours and ensure smooth coordination across departments.
- Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies procedures and standards.
- Prepare shift reports and communicate relevant details to the management team.
Qualifications :
PERSONAL ATTRIBUTES
- Good organisational skills
- Good level of engagement with guests
- Ability to manage a multicultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a selfstarter coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
- Luxury experience in a 5* hotel is a must
EXPERIENCE
- Minimum 3 5 years relevant experience with at least 1 year as a Duty Manager
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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