FB Server

Roles and responsibilities

• To provide quality food and beverage service that is consistent with the Hotel SOP at all times.
• Provides a link between kitchen and service areas.
• Provides table and or counter service of all menu items.
• Provides table and or counter service of alcoholic / non-alcoholic beverages.
• Updates food and beverage knowledge required to carry out duties.
• Provides advice on food and beverage to guests.
• Receives and stores food and beverage adhering to all food hygiene regulations and procedures.
• Consistently monitors quality of food and beverage being served, and report to the supervisor or assistant outlet manager.
• Actively uses up-selling techniques to exceed guests' expectations and increase revenue.
• May be assigned to perform inventory in the restaurant whenever required.
  

Qualifications

Your personality counts more than your CV …

• Ability to work in a smoky environment
• Flexible scheduling
• Demonstrates energy and enthusiasm with work
• Good English communication skills
• Honest and sincere in dealing with colleagues and customers
• Basic knowledge of non-alcoholic and alcoholic beverages
• Can work in a busy operation
• Can handle the pressure
  

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

Desired candidate profile

• Taking Orders and Serving Food & Beverages

  • Taking Customer Orders: Greet guests, listen attentively to their orders, and record their food and beverage requests accurately.
  • Recommending Menu Items: Suggesting food and drink pairings, specials, or popular items to customers, helping them make informed decisions.
  • Serving Food and Drinks: Delivering food and beverages to the appropriate table in a timely manner, ensuring that each guest receives the correct order and that their dining experience is enjoyable.
  • Ensuring Presentation: Making sure food and beverages are presented in an appealing manner, in line with the restaurant's standards.

• Customer Service

  • Providing Excellent Service: Ensuring that guests have a positive dining experience by being attentive, friendly, and accommodating to their needs.
  • Handling Special Requests: Taking note of dietary restrictions or preferences (e.g., vegetarian, gluten-free) and ensuring that the kitchen can accommodate these needs.
  • Addressing Complaints: Listening to guest concerns or complaints and resolving issues promptly, involving a manager if necessary to ensure satisfaction.

• Processing Orders and Payments

  • Order Entry: Inputting customer orders into the restaurant’s point-of-sale (POS) system to communicate with the kitchen and bar.
  • Managing Bills: Presenting checks to guests, processing payments (cash, credit card, digital payments), and providing change as needed.
  • Handling Tips: Following the restaurant's policies on how tips are handled, whether it's through direct tipping or pooling systems.

• Maintaining Cleanliness and Organization

  • Setting and Clearing Tables: Setting tables with proper silverware, glassware, and condiments before guests arrive, and clearing the table after guests have finished dining.
  • Cleaning the Dining Area: Keeping the restaurant area clean, wiping down tables, chairs, and booths, and maintaining a tidy environment throughout the shift.
  • Stocking Supplies: Ensuring that the service stations are stocked with necessary items such as napkins, condiments, and utensils, and restocking them when needed.

• Collaboration with Kitchen and Bar Staff

  • Communication with Kitchen: Relaying orders to the kitchen and ensuring that special requests are accurately communicated.
  • Cooperation with Bartenders: Communicating beverage orders to the bar, ensuring timely delivery of drinks to the table, and assisting with restocking bar supplies if necessary.