Read daily events to acknowledge any VIPs arrivals.
Must know all menu items their garnishes contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
Serve and clear food and beverage items in an unobtrusive and professional manner
Ascertain guests satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
Follow cash and credit card procedures according to the guidelines of the accounting department
Ensure that work station is stocked with appropriate condiments at all times
Report any guest comments regarding food and beverage to manager
Learn and adhere to safety sanitation and hygiene policies
Maintain complete knowledge of all F&B services outlets and hotel services/features
Ensure that all service and storage areas are kept safe and clean.
Qualifications :
Minimum 1year food and beverage serving experience
Good communication and customer contact skills; good problem resolution skills
Basic F&B product knowledge
Team player with strong interpersonal skills and attention to detail
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