Customer Care Officer Arabic English fluency required العربية

Customer Care Officer Arabic English fluency required

Trans Skills Group

Posted on : 28-11-2024

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1 Vacancy

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Jobs by Experience

4-5years

Job Location

Dubai - UAE

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 28-11-2024

Job Description

Qualifications Required

Bachelor / Higher Diploma degree in any discipline from a recognized university;

12 years experience in similar post.

Fluent in English and Arabic (reading writing and speaking);

Excellent interpersonal and communication skills;

Excellent problem solving and conflict handling skills;

Computer literacy (MS Office tools).

Requirements

1. Make sure that each CRM case is resolved and closed according to the standard operating procedures and processes .

2. Seek the excellence in solving all customers cases by increasing their level of satisfaction.

3. Check every case before closure on the correct mapping case type root cause and action and ensure customer issues are addressed and closed. Case closure process to be 100% followed.

4. Coordinate with concerned person(s) and/or department(s) to ensure cases are resolved within defined SLA and as per quality.

5. Update the customers on the status of their case by using phone email or others.

6. Forward the cases to concerned department/manager and follow up the evaluation and implementation of the feasible suggestions.

7. Highlight any area of improvement in enhancement the CRM system.

8. Highlight any area of improvement in reducing customer complaints.

9. Attend all trainings related to performing the job.

10. Perform other related duties and responsibilities associated with the position.

Employment Type

Full Time

Company Industry

Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers

Key Skills

Apply Now

About Company

Trans Skills Group

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Customer Care Officer Arabic English fluency required

Trans Skills Group

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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