Data Analyst- Customer Care
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
Qualifications Required
A Bachelors Degree in Computer Science Information Management
Statistics or a comparable discipline is required with prior experience in data
analysis or a related field being advantageous.
Possess a solid foundation in statistics and practical experience with
statistical software (such as Excel Power BI).
Exhibit exceptional analytical abilities to compile structure examine and
present substantial data sets with precision and thoroughness.
Capable of critically evaluating data to derive meaningful actionable
insights.
Demonstrate superior communication and presentation capabilities adept
at simplifying complex data insights for audiences without a technical
background.
Adept at report writing and presenting findings.
Ability to work under pressure and meet tight deadlines.
A deep understanding of the industry and business operations is a plus.
Requirements
Data Quality and Integrity:
Ensure that data is accurate consistent and reliable throughout its
lifecycle which is critical for making valid and trustworthy decisions.
Cleanse data and scrutinize computergenerated reports and outputs to
identify and rectify junk data.
Collecting Data from Various Sources:
Gather data from various sources including databases APIs and third party
sources and ensure the upkeep of databases and data systems.
Developing and Supporting Reporting Processes:
Create and maintain processes to generate accurate and timely reports that
help stakeholders understand and act on key data insights.
Identify opportunities for process enhancements.
Engage with managers from various departments to specify data
requirements for analysis projects tailored to their unique business
processes.
Developing Automated Processes for Data Sing:
Design scripts and tools to automatically extract large volumes of data from
websites or other digital sources improving efficiency and availability.
Interpret Data:
Detect examine and decode trends or patterns within intricate datasets.
Employ statistical techniques to scrutinize data and produce actionable
business insights.
Extract meaningful insights and trends which can be used for business
decisions and strategic planning.
Develop data dashboards charts and visual aids to support decision making
across departments.
Performs Complex Analyses:
Conduct indepth data analyses using advanced statistical methods and
tools to uncover patterns correlations and insights.
Maintaining Databases:
Managing and updating databases to ensure they are secure accessible
and functioning properly. The role is crucial in supporting ongoing data
storage and retrieval needs.
Collaboration:
Coordinate with management to align business and informational priorities.
Collaborate with the management team to determine and rank the needs of
different business units.
Employment Type
Full Time
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