Reservation Agent
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Job Description
Position Overview:
We are seeking a dynamic and results-driven Reservation Agent (Sales) to join our short-term rental property team in Dubai. The ideal candidate will play a key role in maximizing occupancy rates, enhancing client experiences, and driving sales performance in a competitive market.
Key Responsibilities:
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Handling Incoming Leads:
- Efficiently process inquiries and manage all interactions using CRM tools.
- Perform regular follow-ups to ensure over 90% occupancy of company apartments.
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Client Experience Management:
- Provide consultations on property features, available services, and additional amenities.
- Maintain high service standards to ensure exceptional client satisfaction.
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Closing Deals and Negotiations:
- Negotiate rental terms and finalize agreements.
- Develop competitive and attractive offers based on seasonal trends and demand.
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Managing Repeat Bookings:
- Build and nurture relationships with clients and corporate partners to drive repeat bookings.
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Market Activity Monitoring:
- Analyze market trends, track seasonal shifts, and study competitive offers.
- Adjust pricing and sales strategies accordingly.
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Collaboration with Internal Teams:
- Coordinate with marketing, customer service, and housekeeping teams to ensure timely and high-quality services.
- Resolve rental-related issues effectively.
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Managing Sales Channels:
- Optimize property profiles on online platforms (e.g., Airbnb, Booking dot com).
- Respond promptly to reviews and inquiries, enhancing visibility and conversions.
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New Client Acquisition:
- Source and acquire new clients, including individuals, corporations, travel agencies, and booking platforms.
Requirements:
- Experience: Proven sales experience in hospitality, real estate, or property rentals. Familiarity with CRM systems is essential.
- Sales and Negotiation Skills: Excellent interpersonal communication and deal-closing abilities.
- Results-Oriented Approach: Strong organizational skills, strategic planning, and target-driven mindset.
- Market Knowledge: Understanding of Dubai’s short-term rental market, trends, and competitive landscape.
- Cross-Cultural Competence: High proficiency in English (additional languages are an advantage).
- Technical Proficiency: Comfortable with office software, booking platforms, and sales analytics tools.
Working Conditions:
- Compensation: Competitive salary with bonuses and commissions tied to performance.
- Career Growth: Opportunities for advancement within one of Dubai's leading short-term rental companies.
- Work Environment: Modern office setting in a prestigious location, with flexible working conditions.
- Benefits: Comprehensive medical insurance and other UAE labor law benefits.
Employment Type
Full-time
