IT Support Specialist
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
IT Support Specialist
Hospitality industry Premium Hotels
Summary: The Support Specialist IT Services is responsible for assist in IT services delivery IT support & maintenance services for both clients and internal teams as well as align with project initiated by HQ IT team.
Responsibilities:
- Provide general IT support services in a serviced office environment with mostly multinational clients
- Coordinate with regional IT teams on Application and Infrastructure projects
- Handle IT support and training needs of our own staff
- Proactively develop and deploy IT services and packages for our clients and improve our service revenue Assist our Sales team in presales activities related to IT infrastructure
- Take part in any other regional IT initiatives as directed by the HQ
- Vendor management of IT fixed asset internet infrastructure server room facilities and TEC IT equipments
- Troubleshooting on network workstations printers and server
- Hardware and software installation and configuration
- Incident management of outsourced company
- Computer software installation / security / update and user trouble shooting
- Assist on IT procurement and audit on quality and cost control
- Preventive maintenance on antivirus definition
Requirements:
Primary Technical Skills
- Experience in IT infrastructure management
- Knowledge of network equipment
- Experience with Microsoft Windows Mac and/or Linux desktop operating systems in a network.
- Knowledge in MS Office suits Mac OS and smart devices support.
Secondary Technical Skills IP Telephony deployment or maintenance experience Experience with Microsoft SQL Server administration and support.
Qualifications
- Higher Diploma in Computing or Bachelor Degree in Science or above
- At least 2 3 years of experience in front line IT support in a multinational company.
- Professional Qualities Good command of English communication skills Excellent technical problemsolving and analytical ability Proactive able to anticipate and tackle potential problems Ability to deal with global business users at all levels Analytical & Conceptual thinker.
Competencies
- Excellent and up to date technical skills
- Ability to work independently with good time management
- Good verbal and written communication
- Ability to maintain good business relationship with client
Employment Type
Full Time
Key Skills
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