Assistant Front Office Manager

Specific Responsibilities

• Responds professionally and courteously to arriving departing and inhouse guests with accurate and timely information and services.
• Responds to inquiries regarding hotel information and guest concerns.
• Supervises the daily operations of the Front Office personnel promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
• Oversees all daytoday operations of Front Desk and Bell/Valet staff ensuring that all established front office and hotel policies are followed.
• Acts as a resource for supervisors agents and valet with all Front Office procedures.
• Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
• Courteously answers inquiries and accepts reservations referred from agents both in person and by telephone
• Keeps abreast of all inhouse and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
• Reviews all guest issues with staff ensures appropriate departments are contacted for resolution approves recovery and provides followup with guests and log is completed.
• Oversees all Concierge duties completed by staff from transportation services to package amenities and arrangements.
• Has complete knowledge of the hotels emergency procedures.
• Implements new procedures and policies.
• Reviews any problems or concerns from the previous days night audit and daily work. Addresses any issues with the entire staff or individual front desk associates whichever is appropriate.
• Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
• Conducts oneonone meetings with front desk associates at least quarterly.
• Conducts necessary progressive disciplines according to policy

Qualifications :

• Highly organized resultsoriented with the ability to be flexible and work well under pressure
• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset
• Should be additional langiugae speaker 

Remote Work :

No

Employment Type :

Fulltime