Club Associate

Roles and responsibilities

• Will be responsible for holding a section in the The Club Lounge.
• Will assist the supervisors in ensuring daily checklists are completed.
• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to deliver service by understanding the guest requirements.
• Carry out all tasks in a friendly, courteous and efficient manner.
• Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Follow his/her side duty schedule and ensure all tasks are completed in a timely manner.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
• Ensure product knowledge is up to date.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Support as required other outlets as assigned by the The Club Lounge/ Outlet Manager.
• Any other reasonable tasks as assigned by the The Club Lounge/ Outlet Manager.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Being fully involved in the service and show a strong presence to customers on the floor.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the The Club Lounge through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Establish individual guest’s preferences and provide the service accordingly.
• Establish a personal contact with guests in Club Lounge during their stay.
• Attend to specific guest’s requests ensuring efficient and proactive service.
• Assist the Customer Relationship Manager, Club Lounge Manager, and Supervisor to meet and greet VIP guests.
• Work closely with Front Office, Housekeeping, Room Service, Concierge and all F&B departments
• Ensure the ambience, cleanliness and exclusivity at Club Lounge area is maintained at all times.

Desired candidate profile

• Attention to Detail

  • Accuracy in Documentation: The ability to carefully check orders, count items, and ensure that all records are correct is critical to preventing mistakes and inventory discrepancies.
  • Inspection Skills: Recognizing damaged or defective items requires keen attention to detail and the ability to spot problems that others might overlook.

• Organization and Time Management

  • Efficient Stock Management: The ability to organize goods in a manner that ensures ease of access and proper storage is essential for smooth operations.
  • Multitasking: Receiving clerks often need to manage multiple deliveries at once, making time management and prioritization essential to the role.

• Communication Skills

  • Interpersonal Communication: The ability to interact effectively with suppliers, vendors, delivery drivers, and internal staff members to ensure a smooth receiving process.
  • Problem Solving: Good communication is key when dealing with discrepancies, damaged goods, or issues with suppliers. The clerk must be able to resolve these issues efficiently.

• Physical Stamina

  • Heavy Lifting: Receiving clerks often have to lift and move heavy boxes, crates, or pallets of goods. Physical strength and stamina are necessary for handling bulky or large items.
  • Standing and Walking: The role requires extended periods of standing and walking, especially when receiving and moving goods or conducting inventory checks.

• Computer and Data Entry Skills

  • Inventory Software: Familiarity with inventory management systems and software to track deliveries, record stock levels, and manage orders.
  • Basic Computer Skills: Proficiency in entering data into spreadsheets, using email for communication, and completing digital reports or order forms.

• Problem-Solving and Critical Thinking

  • Discrepancy Resolution: The ability to quickly identify issues with shipments (e.g., missing items, incorrect quantities, or damaged goods) and resolve them effectively is a key skill.
  • Decision Making: Making decisions on how to handle returned items, managing stock levels, and communicating effectively with suppliers when necessary.