Receptionist - Preferably German Speaking
Posted on :
05-11-2024
Employer Active
1 Vacancy
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Job Description
- Under the guidance and supervision of the Team Leader Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure his/her responsibilities are to provide efficient personalized courteous and punctual service and to practice upselling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
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- Welcoming guests
- Ensures that all guests are greeted on arrival & departure of the hotel.
- Register and process check in for all arrivals.
- Handle guest check outs efficiently and professionally.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message mail and package to Guests.
- Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned.
- Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
- Handle safe deposit boxes in a accordance with policies and procedurres.
- Report any unusual occurrences or requested to manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Ensures that all guests are greeted on arrival & departure of the hotel.
- Review log book verify outstanding and follow up pending. Identify if any special assignment for the daily
- .Check Hotel situation occupancy functions groups VIPs
- At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations
- Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
- Review and update Logbook
- Check equipments
- Be Smart well groomed and maintain a friendly and cheerful disposition all the times
- Oversee the day to day operations
- Report regularly on happening to Asst. FO/FOM
- Fire Procedure
- First Aid Procedures
- Handle guest complaints and report to manager
Qualifications :
- Proven work experience as a Receptionist Front Office Representative or similar role
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and timemanagement skills with the ability to prioritize tasks
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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