Job Summary & Purpose:
Responsible for receiving payment in the form of cash checks wire transfers or credit card transactions for goods or services purchased/rendered. Assists customers with various questions typically related to the payment account balance or item(s) purchased.
Key Performance Areas (KPAs) & Principal Accountabilities
1 Responds to complex customer inquiries and customer issues which have been escalated.
2 Balances cash at the end of the shift
3 Performs general cashiering duties such as scanning items collecting payments verifying payment etc. during peak times or as needed.
4 Pulls up payment due and account history and creates new customer accounts as needed.
5 Prepares payment vouchers receipts deposit slips and related documents which record cash transactions.
6 Accepts cash checks wire transfers or credit cards for payment and completes check and credit card transactions according to established procedures and guidelines.
7 Ensures register/counter areas are neat and stocked with necessary supplies.
8 Achieve nil variance on shrinkage of Phone cards and achievement of Invoice target
9 Balances cash at the end of the shift ensure nil variance
10 Performs general cashiering duties such as scanning items collecting payments verifying payment etc. during peak times or as needed.
Requirements
Qualitative Requirements:
Experience(Yrs & Field) : 2years
Educational Qualification Graduate
Skills & Abilities:
MS Excel follow up coordination Knowledge of POS systems knowledge of Invoicing
Experience (Yrs& Field) 2-3 years in selling Mobile, IT products, SIM cards connections etc. Educational Qualification 12th Grade, Vocational qualifications, Graduate Professional Certifications Any technical qualifications is an added advantage. Skills & Abilities - Interpersonal skills: Actively listens and speaks effectively and respectfully to others. - Customer focus: Keeps the customer all the time while making decisions. - Desire to learn: Seeks to acquire new knowledge to improve and develop - Detail orientation: Completes tasks accurately with eye towards quality, process and procedures. - Reliability: Completes tasks and achieves results with minimum oversight Skills & Abilities: MS Excel, follow up, co-ordination, Knowledge of POS systems, knowledge of Invoicing