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About you:
The ideal candidate for this position will have the following experience and qualifications:
Customer Support: Responding to customer inquiries via phone, email, chat, or in-person, providing accurate information and assistance.
Issue Resolution: Identifying and resolving customer complaints or concerns promptly and effectively, ensuring customer satisfaction.
Product Knowledge: Maintaining a thorough understanding of the company’s products or services to provide informed assistance.
Order Processing: Assisting customers with order placements, modifications, cancellations, and returns as needed.
Record Keeping: Documenting customer interactions and transactions accurately in the customer relationship management (CRM) system.
Follow-Up: Following up with customers to ensure issues have been resolved and they are satisfied with the service provided.
Feedback Collection: Gathering customer feedback and insights to identify areas for improvement in products or services.
Collaboration: Working closely with other departments (e.g., sales, technical support) to resolve customer issues and provide comprehensive service.
Adhering to Policies: Following company policies and procedures while addressing customer inquiries and issues.
Training Support: Assisting in training new customer service agents on processes, products, and best practices.
Key Skills
Communication Skills: Excellent verbal and written communication skills for effective interaction with customers.
Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
Empathy: Ability to understand and relate to customer concerns, providing compassionate and personalized service.
Time Management: Strong organizational skills to handle multiple inquiries and tasks efficiently.
Technical Proficiency: Familiarity with CRM software and other tools used to manage customer interactions.
Qualities
Full-time