drjobs Senior Customer Service Agent العربية

Senior Customer Service Agent

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Support the financial evaluation of new products or service concepts put forward by the Revenue Management function, through cost/ benefit analysis and financial scenario modelling, in order to provide visibility on expected levels of profitability.
  • To accomplish general office procedures such as customer e-mailing responses, necessary documents’ preparation for signing the contracts, updating customer database, regular reports etc.
  • To make offers, issue invoices, credit notes, prepare berthing/leasing related agreements.
  • To carry out any other duties that may be required to operate the facilities at D-Marin as requested by the Marina Manager occasionally.
  • To insert all necessary data and keep records up to date to operate the marina management software properly.
  • To collect security deposit, payments and hand over to the accounting department along with related reports, refund security deposit to clients
  • To participate in boat shows and other marketing events on behalf of the company.
  • Establish, build, and expand relationships with potential customers and businesses (agents) to increase sales.
  • Conduct meetings and sales presentations with and to potential customers and businesses (agents).
  • Build relations with businesses and conduct the necessary activities to onboard new businesses (agents).
  • Negotiating and closing sales with potential customers within a pre-set of rules.



About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Good English language (written and spoken), Arabic language (spoken) is an advantage
  • High level of agility, adaptability, emotional Intelligence when dealing with internal and external guests
  • Knowledge of Opera version 5 and/or Opera Cloud (Level of expertise – Basic)
  • Genuinely passionate about serving others, understanding, listening and responding effectively to requests; attentive to detail
  • Experience working in a multi-cultural environment

Desired candidate profile

  1. Customer Support: Responding to customer inquiries via phone, email, chat, or in-person, providing accurate information and assistance.

  2. Issue Resolution: Identifying and resolving customer complaints or concerns promptly and effectively, ensuring customer satisfaction.

  3. Product Knowledge: Maintaining a thorough understanding of the company’s products or services to provide informed assistance.

  4. Order Processing: Assisting customers with order placements, modifications, cancellations, and returns as needed.

  5. Record Keeping: Documenting customer interactions and transactions accurately in the customer relationship management (CRM) system.

  6. Follow-Up: Following up with customers to ensure issues have been resolved and they are satisfied with the service provided.

  7. Feedback Collection: Gathering customer feedback and insights to identify areas for improvement in products or services.

  8. Collaboration: Working closely with other departments (e.g., sales, technical support) to resolve customer issues and provide comprehensive service.

  9. Adhering to Policies: Following company policies and procedures while addressing customer inquiries and issues.

  10. Training Support: Assisting in training new customer service agents on processes, products, and best practices.

Key Skills

  1. Communication Skills: Excellent verbal and written communication skills for effective interaction with customers.

  2. Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.

  3. Empathy: Ability to understand and relate to customer concerns, providing compassionate and personalized service.

  4. Time Management: Strong organizational skills to handle multiple inquiries and tasks efficiently.

  5. Technical Proficiency: Familiarity with CRM software and other tools used to manage customer interactions.

Qualities

  • Patience: Maintaining composure when dealing with challenging customers or situations.
  • Dependability: Being reliable and consistently providing high-quality service.
  • Positive Attitude: Approaching challenges with enthusiasm and a commitment to customer satisfaction.

Employment Type

Full-time

Department / Functional Area

Customer Service

About Company

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