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Guest Services

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

An opportunity has arisen for a Guest Services Executive to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

  • Assisting in pre-registration, check in, check out activities or extended stay requests. Manage group bookings following brand standards.
  • Courteously answer all incoming phone calls in a professional and friendly manner.
  • Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
  • Accurately and professionally communicate rates associated with facilities, products, and services from respective domain and utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
  • Maintain knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain.
  • Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent traveler.
  • Greet and serve guests in person or by phone and assist them with bookings and enquiries.
  • Greet and serve guests while arriving or departing, provide orientation to facilities etc.
  • Managing payments via cash, credit, or debit cards.



About you:

The ideal candidate for this position will have the following experience and qualifications:

  • 3 years of experience within the international luxury hospitality industry of Dubai.
  • Any additional language will be considered as a plus (Russian/Arabic/French/Spanish/Italian/Mandarin).
  • Experience working in a multi-cultural environment.

Desired candidate profile

  1. Interpersonal Skills: Building rapport and establishing a friendly connection with guests.

  2. Communication: Effectively conveying information, listening actively, and addressing guest inquiries or concerns.

  3. Problem-Solving: Quickly and effectively resolving issues to ensure guest satisfaction.

  4. Attention to Detail: Noticing and remembering guest preferences, requests, and feedback.

  5. Empathy: Understanding and addressing the feelings and needs of guests.

  6. Cultural Awareness: Being sensitive to and respectful of diverse backgrounds and preferences.

  7. Adaptability: Adjusting to changing situations and guest demands.

  8. Team Collaboration: Working with other staff members to provide seamless service.

  9. Time Management: Efficiently managing tasks to enhance the guest experience without delays.

  10. Product Knowledge: Familiarity with services, amenities, and offerings to provide informed recommendations.

Best Practices

  • Welcome Guests Warmly: A friendly greeting sets a positive tone for the interaction.
  • Anticipate Needs: Try to foresee what guests might need before they have to ask.
  • Follow Up: Check in with guests after service to ensure they are satisfied.
  • Handle Complaints Gracefully: Listen to concerns without interruption and offer solutions.
  • Personalize Service: Tailor experiences based on individual guest preferences when possible.

Employment Type

Full-time

Department / Functional Area

Hospitality

About Company

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