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You will be updated with latest job alerts via emailWe are seeking an enthusiastic and customer-focused individual to join our team as an Online Customer Specialist. In this role, you will be responsible for providing exceptional customer service and support to our online customers. You will play a vital role in ensuring a positive and seamless online shopping experience for our valued customers.
Responsibilities
Requirements
with customers through various online channels.
Customer Service Orientation: Commitment to providing excellent support and addressing customer needs promptly and effectively.
Problem-Solving Skills: Ability to identify issues and provide solutions quickly, often while managing multiple inquiries.
Technical Proficiency: Familiarity with customer service software, chat tools, and online platforms used for customer interactions.
Attention to Detail: Ensuring accuracy in data entry, responses, and follow-up actions to maintain customer satisfaction.
Time Management: Efficiently handling multiple customer inquiries while meeting response time targets.
Empathy and Patience: Understanding customer concerns and maintaining a positive attitude, even in challenging situations.
Adaptability: Flexibility to handle a variety of customer issues and adjust to changing processes or technologies.
Sales Skills: Ability to identify opportunities for upselling or cross-selling products and services based on customer needs.
Team Collaboration: Working effectively with other departments, such as sales and technical support, to resolve customer issues.
Full-time