Minimum Certification in Maintenance Engineering or related Technical field.
Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.
Good knowledge of preventive maintenance of Hotel assets.
Order Taking: Receive and accurately process orders from guests, whether through phone calls, in-room tablets, or menus provided in the room.
Food Preparation: Collaborate with the kitchen staff to ensure that food and beverages are prepared according to guest specifications and hotel standards.
Delivery: Deliver orders to guests’ rooms promptly and professionally, ensuring the correct items are served and maintaining a courteous demeanor.
Presentation: Ensure that food and beverages are presented attractively, adhering to the hotel's quality standards.
Billing and Payments: Process payments or charge orders to the guests' accounts, ensuring accuracy in billing.
Guest Interaction: Engage with guests to provide exceptional service, addressing any special requests or concerns they may have.
Cleanliness and Safety: Maintain cleanliness in the room service area and adhere to health and safety regulations during food preparation and delivery.
Essential Skills:
Customer Service Orientation: A strong focus on providing a positive and memorable experience for guests.
Communication Skills: Effective verbal communication for taking orders and interacting with guests.
Attention to Detail: Accuracy in processing orders and ensuring food quality and presentation.
Multitasking: Ability to manage multiple orders and tasks efficiently in a fast-paced environment.
Time Management: Ensuring timely delivery of orders to enhance guest satisfaction.
Desired candidate profile
Order Taking: Receive and accurately process orders from guests, whether through phone calls, in-room tablets, or menus provided in the room.
Food Preparation: Collaborate with the kitchen staff to ensure that food and beverages are prepared according to guest specifications and hotel standards.
Delivery: Deliver orders to guests’ rooms promptly and professionally, ensuring the correct items are served and maintaining a courteous demeanor.
Presentation: Ensure that food and beverages are presented attractively, adhering to the hotel's quality standards.
Billing and Payments: Process payments or charge orders to the guests' accounts, ensuring accuracy in billing.
Guest Interaction: Engage with guests to provide exceptional service, addressing any special requests or concerns they may have.
Cleanliness and Safety: Maintain cleanliness in the room service area and adhere to health and safety regulations during food preparation and delivery.
Essential Skills:
Customer Service Orientation: A strong focus on providing a positive and memorable experience for guests.
Communication Skills: Effective verbal communication for taking orders and interacting with guests.
Attention to Detail: Accuracy in processing orders and ensuring food quality and presentation.
Multitasking: Ability to manage multiple orders and tasks efficiently in a fast-paced environment.
Time Management: Ensuring timely delivery of orders to enhance guest satisfaction.
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.