Front Office Agent

Roles and responsibilities

• Genuine service personality, with high EQ.
• Minimum 2 years of experience in front office in a 5 star hospitality industry.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
• Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
• Coaching and training on-the-job.
• Providing constructive feedback (on- and off-the-job).
• Analyzing operations and assigning resources accordingly.
• Conducting huddles during shifts to ensure seamless communication.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

• Customer Service: Excellent communication and interpersonal skills to create a welcoming environment.
• Multitasking: Ability to handle multiple tasks efficiently, from greeting guests to managing inquiries.
• Problem-Solving: Quick thinking to resolve issues and ensure guest satisfaction.
• Attention to Detail: Ensuring accuracy in reservations, check-ins, and information provided.
• Organizational Skills: Keeping the front office area organized and maintaining efficient workflows.
• Technical Proficiency: Familiarity with reservation and management software, as well as standard office equipment.
• Cultural Sensitivity: Understanding and respecting diverse backgrounds to cater to a varied clientele.
• Teamwork: Collaborating effectively with other departments for seamless service delivery.
• Professionalism: Maintaining a positive demeanor and appearance at all times.
• Adaptability: Flexibility to handle changes and unexpected situations in a fast-paced environment.